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Total VPN Review

Total VPN Review

Company
Total VPN - UK
Starting Price
$4.99 / Monthly (Grab this Deal)
Founded
2015
Protocols
OpenVPN, PPTP, L2TP, IPSec,
Customer Rating
Our Rating
#15 for Android
#5 for iOS
#19 for Mac
#5 for Router
#13 for Streaming
#11 for Torrenting
#19 for Windows
  • Quick Summary
  • Reliability & Speed test
  • Pricing & Discounts
  • VPN Software & Features
  • Servers and Countries
  • Customer Support
  • Policy Highlights
  • Conclusion

Total VPN In a Nutshell

This is a young VPN provider with lots of room for growth. They have added to their server and country count since their founding in 2015, but they have not added to their ailing VPN client. Missing features, such as a VPN killswitch, hurt their competitiveness in the VPN world.

Reliability and Speed

Total VPN’s impact on Internet speed was found to be slightly below average compared to other VPNs. Here is the speed of the Internet line used on the day of testing: totalvpn speed test Here is a test of the nearest server by physical location: total vpn speed test And here is a server much further away in the UK: total vpn speed test uk Tests were done multiple times to be sure that accurate numbers were being found, and they routinely fell in this range. At these speeds, an ideal VPN speed will take no more than 10Mbps away from your download speed. The fact it takes away 17Mbps isn’t anything you’ll notice, but those with faster lines may see a sharper drop. After a week straight of testing, and using Total VPN for a number of Internet services from streaming movies, to surfing, to downloading, it was found that the service is reliable. Only one connection drop was experienced during this time. With that low frequency it could be argued that the drop was on the end of the ISP rather than the VPN.

Service Plans

Total VPN has two price points. The first option, free, is pretty self explanatory. You get limited access to their servers, limited bandwidth, and one device connection for zero dollars. The second option unlocks absolutely everything. The price for this is $4.99 per month. When compared to our other top VPN providers, there is no other way to say it: This is a higher price than this VPN is worth. Considering the limited number of servers and countries, and the faulty VPN client, they are in no way better than Private Internet Access at $3.33/month, and can't simply match the higher quality (and price point) IPVanish.

Price Plans

LikesPlan Price

Software and Features

The very limited number of features available on Total VPN’s client is really disappointing. Users are expecting things like Hide My Ass’ Stateful Failover, which automatically changes you to a server with fewer people on it, or IPVanish’s powerful killswitch. And that goes double for the price which they are asking.

The features you can expect from Total VPN are limited, and entirely visible on this screen:
total vpn server features
That’s it. Change your protocol, and changing the startup options. Automatic launch on start is useful, but not as useful as a kill switch. Choosing which server it auto-connects to is useful, but not as useful as an auto-failover.

The limited number of encryption protocols on their VPN is also disappointing. Upon our first connection, using the Mac client, we were automatically connected to PPTP encryption. This is the lowest form available amongst VPNs. You can change to IPSec or IKEv2, and you can set up on OpenVPN if you know how. The lack of powerful encryption, that’s automatically set for you, puts this client at a disadvantage. Especially considering how this easy to use client should appeal to new users, how would they know to change the protocol?

CPU Load / Resources

The package as it sits on your disk once you’ve set it up sits at 49MB. This is about the same size as the massive Hide My Ass client, which is a bit odd considering how many fewer features their client has on it compared to Hide My Ass. That’s a big file, even the feature heavy IPVanish is only 22MG on disk.
total vpn software size
While using the software, you won’t experience any slowdowns. It’s pretty light on its feet even at that size, and no issues were experienced while running this app in the form of noticeable slowdowns.

Servers and Countries

Total VPN currently have 45 servers in 24 different countries. For a VPN which started in late 2015, that variety of countries is truly impressive. Way too many VPNs focus only on the US, the UK, and maybe one other European country. Total VPN have taken it further, faster than most.

Their dedication to spreading their servers so far, so quickly, is noteworthy. Not only do users in those countries have a server that is close, offering them low ping rates, but users can also connect to unlock geo-blocked content in those regions. This is invaluable for expats when they want to keep up with what’s going on back home.

Customer Support

Their customer support is helpful, and they have built a way to connect it in the app, which is useful. You can get support from them via:



    • Live chat: It is not recommended that you come here for complex questions, but you can get some basic information very quickly. It’s 24/7, so those around the world need not worry about time zones.

    • Email/Contact form: This is best used for more complex issues as the small live chat box can be hard to read.

    • Knowledge Base: They put together a list of common questions and answered them thoroughly. Being told what to do by a support agent is one thing, but really understanding what you’re doing on your own is better.

    • Phone number: It’s rare that a VPN will use a phone number for support, but this is useful for issues like billing where you want an answer immediately.



All four forms of support were found to be adequate. The email support was our preferred method as we had better conversations.

Policy Highlights

Total VPN is one of the newest VPN companies around, having just started business in the last half of 2015. Their office is based out of the UK, and the parent company is Pseudio Ltd DBA.

While they are young, they have a number of things going well for them. For one, they are already in more countries than some much more established VPNs.
With that considered, they still have issues which must be addressed, particularly with their unimpressive VPN client.

If you’re looking to try them out, but you’re not 100% sold on them, be sure to check out their free service. It’s limited, but it gets you familiar with their client and general way of doing things. If you want the full experience, with no risk, they do have a strong 30 day money back guarantee.

Conclusion

Total VPN are a new VPN provider with some strong promise. They have located their servers across a wide number of countries over the planet, and they have a good client. Connections are also strong and reliable.

However, their general beginner-friendliness is hampered by the fact that their client isn’t optimized as well as it could be. It also lacks useful features like a killswitch and failover. Having these two features alone would put them into an elite status. It is also not recommend for anyone wishing to hide their P2P traffic, or those who truly wish to be 100% anonymous online since they will work with law enforcement.

The perfect Total VPN user would be someone who is new to VPNs, with few demands for privacy, who wants to unlock geo-blocked content. If this is you, sign up for an account with them today.

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