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Avast VPN Review

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Avast considers itself a force to be reckoned with in the world of digital security, and by preventing over 1.5 billion malware attacks each month, what they say is not far from the truth. Headquartered in Prague, Avast came a long way since its inception in 1988. Their mammoth user base of over 400 million users on a global level, and with over 1700 employees, this company sure is serious about providing top-notch protection.

Avast provides a wide range of tools for Internet protection, one of which is a VPN service. Their tools are divided into three sections, covering security, privacy, and performance. In this Avast VPN review, we will only focus on their VPN solutions and whether they belong on our list of the Top 10 VPN providers.

Features

According to its website, Avast’s VPN solution, named Avast SecureLine VPN, encrypts your Internet connection at the click of a button. Avast SecureLine VPN offers the following features on Mac, iOS, and Windows:

  • Open-source privacy protection
  • 256-bit AES encryption
  • No-logging policy
  • DNS leak protection
  • Single shared IP
  • Supports streaming and gaming
  • No bandwidth limits
  • Up to 5 devices
  • Up to 2 gigabits of speed
  • Supports geo-unblocking
  • Supports P2P networking
  • Supports Android TV

This is exactly what you should be looking for in a top VPN provider. Remember, the entire goal of using a VPN client is to have a reliable provider who doesn’t monitor your online activities, provides P2P and geo-unblocking support, has a strong encryption method, and provides anti-leaking measures. Those are the fundamental basics that every self-proclaimed top VPN provider should have, and Avast does.

Servers & countries

In order to be able to support geo-unblocking, a VPN provider must have an expansive server network spanning across a wide range of countries. Avast doesn’t has a bigger network with servers in 55 locations over 34 countries. Countries include:

  • The US
  • The UK
  • Denmark
  • Canada
  • Italy
  • Belgium
  • Norway
  • Spain
  • Sweden
  • Turkey
  • France

Their presence is strongest in the US, where they have servers in 16 cities. Even though this is a decent server network, it falls somewhat short when compared to the top geo-unblocking VPN providers which have thousands of servers spread across more countries.

Speed & reliability

Avast claims that the company is always trying to improve their server speeds and performance in order to provide you with an enjoyable online experience. Here’s what Avast does in order to maintain fast and stable VPN connections:

  • Dedicated hardware servers: Avast’s VPN gateways run on dedicated hardware servers, meaning that they have enough capacity to maintain optimum performance under peak loads. They run their servers in a way that they balance traffic across different servers so that none of them gets overloaded.
  • Adding more servers: They state that they are always adding servers to increase their capacity. In case they need to, they can quickly extend their server capacity by tapping into a network of trusted partners.
  • Speed under pressure: Each of their servers can theoretically reach a speed of 2-gigabits per second. Still, the company is objective about its capabilities, and the company runs regular stress tests which show that the average speed is 400-600 Megabits per second, even during periods of intense loads.

From an objective perspective, a connection speed of 400-600 megabits per second is more than enough to carry out all your online activities in a swift and seamless manner.

Pricing & payments

Avast offers unique pricing plans. They have different plans if you want to purchase their VPN services for five devices and one device:

  • Five devices: One year $79.99; Two years $149.99; Three years $219.99
  • PC or Mac: One year $59.99; Two years $109.99; Three years $159.99
  • Android: One month $2.99; One year $19.99
  • iPhone or iPad: One month $2.99; One year $19.99

You can download the trial version to try out their VPN services for seven days. Payments can be made via credit cards or PayPal.

Support

Avast has a large customer support section. Content-wise, their website is very rich, and this is good because it means that you will be able to find the answer to your issue just by checking their extensive customer support section. By browsing their website, we found the following customer support categories:

  • Knowledgebase
  • Blog
  • Resources
  • News and events
  • FAQ
  • Case studies
  • Webinars
  • Press center
  • Infographics
  • Ebooks
  • Contact us page
  • Phone support

With this many options, Avast certainly raises the standards to what it means to have top-notch customer support. Even though they lack a live chat feature, you’re still able to call them on their phone number (US: 855-745-3255; UK: +44-800-048-8941; Australia: +611-800-673-935), or by writing an email on their contact page.

Policies & logging

Privacy is a right, not a privilege – this is what is written on Avast’s website. Let’s see what kind of customer protection policies they have implemented to justify this statement:

  • Privacy policy: Avast explains that in order to be able to fully protect its users, the company must collect certain personal data. The company aligns its privacy policy to support the General Data Protection Policy established in the EU. The company claims to collect personal data like your name, email address, phone number, cookies, location or other information specific to you. The company will disclose your personal data to third parties if legally obliged, to satisfy a legitimate government request, or in response to a third-party subpoena.
  • No-logging policy: Once you’re connected to their servers, they don’t track the apps you use, the websites that you visit, or the content that you explore. Avast respects a strict no-logging policy.
  • Refund policy: Avast offers a 30-day money-back guarantee from the date of purchase. In order to request a refund, you are required to contact Avast’s customer support and fill out a refund request form.

These are the customer protection policies found on Avast’s website. With a solid 30-day refund policy, no-logging policy, and strong privacy policy, Avast impressed us in this area as well.

Expert recommendation

Here at bestvpnprovider.co, we are trained to think critically and expose the strengths and weaknesses of every VPN provider. From a strictly objective point of view, we recommend Avast to anyone who wants to enjoy a secure, fast, and private VPN connection. Not only do they use industry-standard methods to apply military-grade encryption, but they also excel in almost every important area.

They offer all the features that one would look for in a VPN provider, including DNS-leak prevention, unlimited bandwidth, and P2P support. Their customer support is great, content-wise, but they could also add a live chat feature to make it easier for users to contact them. They don’t have a lot of servers in many countries, but that doesn’t affect the speed or reliability of their VPN connection. They have a lot of resources, blogs, FAQs, and other relevant content to assist their clients. They maintain a no-logging policy, which is vital, and they also have a 30-day money-back guarantee.

We end this Avast VPN review with a note that we no longer wonder why Avast has a huge user base of over 400 million customers, and we strongly recommend that you use their VPN services for a secure and anonymous VPN connection. With continued effort, they will soon find themselves amongst the best VPN providers we’ve reviewed.

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How Do We Rate VPNs?

Our ratings for avast vpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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