This is a review of Avira Phantom VPN’s free service, please see our full Phantom VPN review for a look at what the paid plans offer. German antivirus and security software manufacturer Avira launched its Phantom VPN service in 2016. Avira currently operates 39 servers in 27 countries. Despite being relatively new in the VPN business, the company claims to offer an unhackable and untraceable way to surf the net.
We tested Avira’s free service and found it to be satisfactory as far as free services go. The company has standard security features that still delivered adequate protection. The servers have decent speeds, which suited our surfing needs.
We found Avira’s free VPN service less appealing than those from other providers, mainly due to the small data cap. It does still work though, and we like that you can connect multiple devices. Overall, the free Avira Phantom VPN is a decent option, but we recommend looking at the cheapest VPN providers with paid plans that have no data limits.
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The Phantom VPN operated by the popular antivirus and security software manufacturer Avira. It carries several standard features, including:
These features can be easily accessed from the VPN client app that you download from Avira’s site.
The app itself is a bit cumbersome to set up since you first need to download the whole Avira software app before you can install it. Its main panel displays a large “Secure My Connection” button to access the network quickly. The settings menu lets you quickly choose the location you want.
Like other free VPN offers, Avira Phantom has a small data cap. You get a monthly allocation of 500MB by connecting anonymously, but you can upgrade to 1GB by registering for an account. The free service lets you connect an unlimited number of devices, but you will not likely use that often.
Another con of Avira’s free VPN plan is the lack of customer support. Depending on your experience running VPNs, this will be a cause of concern. The free VPN plan also doesn’t have ad-blocking features, which might result in a slightly lesser amount of usable data.
Being more of a secondary service for Avira, the Phantom VPN service is small, with just 38 server locations. These are spread in 27 different countries, including:
The full list of locations can be accessed from within the app’s Settings menu. You can quickly change connections just by clicking on your desired location. The app can also automatically determine the nearest and best server to connect to based on your location.
Aside from the free plan and its 500MB data cap, Avira has three paid plans for its Phantom VPN:
The site accepts Paypal or credit card payments for all plans. You can cancel the monthly plans any time you want.
To reach Avira’s customer support team, you need to use the request form available on Avira’s site. You can also contact the regional office in your country using the details posted on the company’s site. Keep in mind that these are general product support channels, which means you might need to go through several departments before connecting to a VPN staff member.
Note that customer support is only available to paid customers. If you are using the free VPN, you can refer to the FAQ section on the Phantom VPN page and the site’s knowledge base section for issues. The latter contains a variety of articles and video tutorials that can guide you in dealing with common troubleshooting concerns.
Avira states that it does not monitor nor log the websites you visit when using its Phantom VPN. Avira does say that it can still see when you are online and the amount of data you are using per session. The company adds that this information is only used for billing purposes.
Avira may still collect other personal information about you as part of the registration process, and during your customer support inquiries. The company states that it stores this information only for the duration of your contract with them. Once you opt out, Avira says that it will take up to 180 days to delete your information completely from its database.
Avira has a 30-day money-back guarantee for its paid VPN services. To get the refund, you need to contact customer support upon canceling your subscription.
While it only has a standard feature set and a limited number of VPN servers, Avira’s Phantom VPN does a good job of letting you surf the Internet anonymously. Since the service is run by one of the popular antivirus and security software manufacturers, you can expect the same level of security for this one.
Their servers are moderately fast, resulting only in a minor drop in surfing speeds. This makes the service useful for most browsing application. On the other hand, the free plan will feel limited compared to those offered by other providers. It is nevertheless still useful for quick browsing purposes.
The Avira Phantom VPN comes across as an average but still reliable service. The plans are also within a reasonable price range, making them a viable option to consider if you are on a tight budget. For more budget-conscious choices, see our list of 5 cheap VPNs that provide high-quality services.
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Our ratings for avira phantom vpn free version review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.
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