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BolehVPN Review

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BolehVPN is a VPN provider that was established in Malaysia back in 2007. This VPN provider offers some intriguing features, with its kill switch, DNS leak protection, and no-logging policy being the most impressive. Its server network is quite humble, with only 35 servers spread across 12 countries.

BolehVPN’s customer support is solid content-wise, but the live chat support is almost always offline, and the email support was non-responsive. The prices can be considered affordable, and the provider has a 14-day refund policy. It also has a strong privacy policy, stating that your personal data will never be sold unless required by law.

We found BolehVPN to be pretty average. We would advise that you read about better VPNs in our reviews for you needs.

Features

BolehVPN offers the following features:

  • No bandwidth limit
  • No speed limit
  • No-logging policy
  • Up to three connections
  • AES 256-bit encryption
  • Access to 35 servers located in 12 countries
  • Kill switch
  • DNS leak protection
  • Supports P2P networking
  • Supports Windows, Android, MacOS, Linux, and OpenVPN-supported routers
  • Supports geo-unblocking

These are, more or less, the standard features offered by most VPN providers. With a no-logging policy, kill switch, and strong encryption method, you can be assured that your connection will be safe and private.

The kill switch feature is particularly a good one. If the VPN client suddenly stops working, the kill switch will automatically terminate your session so that none of your personal information will be leaked. This protects your anonymity while you browse the Internet.

Countries & servers

This is a section where BolehVPN falls far short, offering only 35 servers in 12 countries. Compared with the top guns in the VPN industry which have thousands of servers in three to four times as many countries, BolehVPN’s server network doesn’t even rank as average. The company does offer servers at some strategic and popular locations, like:

  • Canada
  • The US
  • The UK
  • Germany
  • Luxembourg
  • Netherlands
  • Switzerland
  • Sweden
  • Japan
  • France
  • Malaysia

Depending on why you’re using a VPN, the number of servers will play a crucial role in your choice of a suitable VPN. The general rule is that the more servers the VPN provider offers, the better your chances of accessing restricted content in foreign countries.

A large number of servers also aids in keeping the VPN connection fast and stable. With these facts, we can’t label BoleVPN an ideal VPN provider for enjoying fast connections abroad and accessing geo-restricted content.

Speed & reliability

Speed and reliability are two important metrics that can make or break the reputation of a VPN provider. Users want to be able to protect their Internet connection, but they don’t want to sacrifice their connection speed to achieve this.

On its website, BolehVPN states that it doesn’t constrain server speeds. However, we weren’t able to find data that would elaborate on this statement.

BolehVPN Speed Facts

All we were able to find was a blog article that explained factors which affect server speed, like:

  • Faulty configuration
  • Poor seeder/peer ration on Torrent
  • Bad Streamyx/ISP line/Routing
  • Connecting to a full server
  • TCP optimization not done

There isn’t sufficient data that would help us form an opinion on BolehVPN’s average server speed. We do know that overloaded servers can negatively affect server speed, which is also stated by BolehVPN. Other than this, we can’t make any conclusive statement.

Pricing & payments

BolehVPN offers five paid plans and one free plan. All paid plan options include all of BolehVPN’s features; the only difference is in the time you subscribe to the company’s services.

BolehVPN pricing plans

The free plan is a one-day free trial where you get the chance to access a few of BolehVPN’s servers. It is available only for new users; once you spend your one-day free trial period, you will be required to purchase one of the paying options. None of their pricing plans compare well to the cheapest VPNs, our current top VPN is nearly half the price when comparing the best plans.

Users can make their payments via major credit cards, cryptocurrencies, BitPay, PayDollar, MOLPay, CoinPayments, and PayPal.

Support

BolehVPN offers average customer support. It has live chat support listed as one of its features, but it was offline when we tried to make contact. We had to leave a message through the ticketing system instead.

BolehVPN customer support

BolehVPN’s customer support has solid content, consisting of the following sections:

  • Blog
  • FAQ
  • Forum
  • Help Desk
  • Announcements
  • Client installation
  • Live Chat
  • Email support
  • Community

What we liked the most is the cleverly-crafted Help Desk. It is very convenient to use, appearing at the bottom-right side of the website once you reach the “Support” section. It offers quick and informative responses to your inquiry in an instant.

BolehVPN Help Desk

While customer support is filled with useful content that can help users find the solution to their problems, nothing beats the immediacy of fully-functioning live chat support. That’s why, even though the content is decent, we can’t say the entire customer support is great. We also tried reaching BolehVPN through its email support, but we didn’t receive a response even after several hours.

Policies & logging

Offering solid customer protection policies is a vital cornerstone of every quality VPN service provider. You should always opt for a VPN provider that vouches for the security of your personal data and won’t record your online activity. Let’s see how BolehVPN bodes in this area:

  • Privacy policy: BolehVPN will only require you to provide your email address and username. Any received information will be used to fill out your order. The company will not sell or redistribute your data to anyone unless required by law.
  • Refund policy: Users may request a refund within 14 days from the activation of their VPN account or within two days for trial subscriptions. No refund requests will be admitted outside these refund windows. Furthermore, no refunds will be given for services paid via cryptocurrencies like Bitcoin or Dash. All refund requests shall be processed within seven days.
  • No-logging policy: BolehVPN doesn’t keep logs of users’ activities. However, if the company notices some unusual activities on its servers (like high-bandwidth loading or a high number of connections), it may temporarily turn on logs to identify abuse of its services.

These are a pretty standard set of customer protection policies. We particularly liked the fact that BolehVPN doesn’t share your personal data and doesn’t log your online activities.

Expert recommendation

We’ll finish this BolehVPN review by stating that BolehVPN is a solid VPN provider, but it has much room for improvement. One of these areas is the server network which, compared to the top VPNs with thousands of servers, is insufficient. Other than this and the non-responsive live chat and email support, we were still happy with what we saw.

BolehVPN has a fine set of features. It has a no-logging policy, kill switch, DNS leak protection, unlimited bandwidth, and support for P2P torrenting. The customer support included nicely-constructed sections, especially the Help Desk.

All in all, BolehVPN is a decent provider that’s capable of providing safe, fast, anonymous VPN protection. However, if you want to invest your money in top VPN providers, we advise that you take a peek at the top VPN providers we have reviewed on our website.

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How Do We Rate VPNs?

Our ratings for bolehvpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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