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BTGuard Review

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Owned and operated by Netcrawled LLC, BTGuard is a VPN provider that is based in Toronto, Canada. BTGuard offers military-grade protection for reasonable prices. Fun fact about BTGuard—the “BT” in its name stands for BitTorrent. This means that BTGuard is ideal for anonymous torrent downloading.

BTGuard offers pretty much standard features. It has a no-logging policy, but it only has three servers spanning across three continents. According to its website, BTGuard offers unlimited connection speed and helps users bypass throttling. Read this BTGuard review to find out more about BTGuard and how this provider ranks among the top VPN providers.

Features

Although its services are considered top-notch by many users, BTGuard does very little to describe the nature of its services on its website. From what we were able to figure out, its most prominent features include:

  • No records of usage stored
  • AES 256-bit encryption
  • Unlimited download speeds
  • Easy to install, and simple to use
  • 10-gigabit servers
  • VPN protocols include OpenVPN and PPTP
  • Supports torrent networking

BTGuard works with most devices and operating systems, including Windows, iOS, Android, and MacOS.

We would appreciate it further if BTGuard went into greater lengths to describe the quality of its services on its website. Nonetheless, these features are more or less standard in a VPN provider.

Servers & countries

BTGuard only has servers in three locations located in three countries. Those locations are:

  • Canada
  • Netherlands
  • Singapore

From a strictly professional point of view, having only three servers raises potential issues. For instance, if your physical location is far away from any of these three servers, performance speed and stability could suffer. Furthermore, if all of BTGuard’s users are fighting over the same servers, speed and stability could suffer more.

The lack of an expansive server network also makes BTGuard inadequate for unblocking geo-restricted content.

Speed & reliability

According to its website, BTGuard has multiple 10-gigabit lines of capacity and doesn’t have any speed limitations. It has multi-homed bandwidth to provide you with the optimum reroute speeds. We don’t know if this is true, as we’re not convinced by their poor network presence. Until we test the speed of BTGuard’s connection, we can’t say anything for sure.

Pricing & payments

BTGuard offers two different sets of pricing plans for its proxy and VPN services. The company has four different VPN pricing plans, including:

  • One month: One month for $9.95
  • Three months: Three months for $27.95 (5% off)
  • Six months: Six months for $49.95 (15% off)
  • One year: Twelve months for $89.95 (25% off)

Every plan includes the same features; the only difference lies in the price of the packages. The long-term plans offer the biggest savings, with the one-year plan being the most cost-effective.

Payments can be made through credit cards, PayPal, and Bitcoin.

Support

Here is the kind of support BTGuard offers to its customers:

  • VPN setup instructions
  • Proxy setup instructions
  • FAQ
  • Knowledge base
  • News
  • Troubleshooter
  • Contact support
  • Contact sales

While customer support is solid in terms of content, we urge BTGuard to install a live chat feature. Customers usually want to have an easy way to reach customer support through quick, simple question-and-answer sessions.

BTGuard only has a “Contact Us” page which requires customers to log in and file a ticket just to submit an ordinary inquiry. That’s way too complicated and not at all user-friendly.

Policies & logging

Here are the customer protection policies that BTGuard offers:

  • Privacy policy: BTGuard doesn’t sell, trade, or rent your personal information to third parties. If your personal data is being collected, BTGuard will inform you promptly as to why your information is being collected. BTGuard claims that the company will collect personal data by lawful and fair means and, where appropriate, with the knowledge and consent of the concerned individual.
  • No-logging policy: BTGuard claims that the company won’t record or monitor your online activity while you’re using its services.

According to the company’s terms of service, users are not eligible for any kind of refunds as BTGuard’s services are non-refundable. This could be a potential deal-breaker for those that want to have a safety net when purchasing VPN services.

Expert recommendation

Overall, we conclude this BTGuard review on a positive note. It is clear that the company specializes in one important avenue—torrent downloading. The features offered by this provider are solid, with the strong encryption, unlimited downloading speeds, and affiliate program particularly standing out. We also liked the fact that BTGuard has a no-logging policy. The pricing plans are reasonably affordable, with the long-term plans offering significant savings.

The customer support is great when it comes to offering useful content for troubleshooting, but we think that BTGuard should offer easier means for customers to reach its support team. Its network presence could use some work, but considering that it specializes in being torrent-friendly, that’s not a decisive factor. We liked the privacy policy, especially the fact that the company guarantees that your personal data will be kept safe at all times. However, the lack of refund policy is a bit disappointing.

We think that BTGuard is goof for torrent downloading, but feel that there are better options on our Top 5 Best Torrent VPN Provider list.

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How Do We Rate VPNs?

Our ratings for btguard review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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