CyberGhost VPN is an excellent VPN provider choice. Looking at their policy, and the fact that they allow all P2P traffic on nearly all servers, you may rank them as your number one VPN provider if you do a lot of P2P downloading or torrenting.
Their software has features that put them on par with the top of the line Hide My Ass software, with the addition of a fun animation that makes the experience that much more interesting. The exceptional privacy allowed to them because of their location in Romania also has them as a top-tier VPN privacy provider, on par with Private Internet Access.
CyberGhost VPN features excellent speed, surfing the Internet feels as quick as without their service. In comparison to other VPN services, it feels roughly the same as the other top-rated service. To look at the numbers, here is the speed of the connection used with a 2Mbps cap imposed upon it on the day of testing: Here is the speed of that same connection on one of CyberGhost’s German servers: This compares well with Private Internet Access, another VPN provider that could get past caps, in terms of surfing speed. When it comes to downloading in a P2P setting, the results are also above average. Downloads happened at about 10-15% higher a rate than without a VPN service. After days of testing, switching servers, and trying to get the service to fail, one dropped connection occurred. Establishing a reconnection proved difficult, until the switch was made to a different server within the same country. The server was likely too busy for another connection, and no further problems were encountered. After weeks of testing, the CyberGhost VPN connection will fail around three times a week on average. Their killswitch technology protects you when this happens as it kills your entire Internet connection so you can close programs you don't want leaking. All you have to do is connect to a different server once you're ready. The app itself experienced no crashes or other bugs.
Cyberghost have three pricing plans based on longevity of the purchase:
Cyberghost VPN have real features built into their custom VPN client. This includes a killer VPN kill switch, stateful failover, and a cute animation for their server switching. Besides these common VPN features they also can block ads, blocking malicious content, and stopping online tracking.
Everything is designed to function with one-click, making your use of the client enjoyable and easy. They don't like to keep anyone guessing!
A big yellow button on a black background, with an arrow pointing at and a call to action; It doesn't get much more easy than that!
The CyberGhost app automatically downloads once you click on the “Free Download” button on their website along the top. This is slightly bothersome as you may feel like you don’t have control over what’s downloading.
The actual download of the software takes slightly longer than other VPN apps, but the difference is only an additional 60 - 90 secondsr. Our download took 3 minutes, where most take around 2. Installing it on a Mac OSX involves opening the downloaded file from Finder, and simply doing the drag and drop into the Applications folder action.
Setting up CyberGhost’s app is as simple as any other we’ve tested. Only one major gripe: once you open the software for the first time you have a pop-up advertising their newsletter. You can choose to subscribe, or not see this again.
Once you get past this you will be using the best looking app we have seen from any VPN service provider. You have three buttons on the main screen: one for the country you want to virtually be in, one for the server you want, and a big yellow button in the middle to connect. The software could not be any simpler to use, and it has fun animations that add to the unique experience.
CyberGhost VPN has a truly world-class app that is worth a download just to see how it works, and could be used by anyone without problems.
CyberGhost has 1100+ servers in 45+ different countries. As they are based in Romania, a haven for Internet privacy, they have a large number of servers in Romania, as well as the nearby Netherlands, and Germany. This makes connecting to their service exceptionally fast for Europeans, as so many VPN providers focus on the USA.
Cyberghost’s customer support comes in three different forms:
Email support: This is the recommended way. Response times are very quick, if you’re in a European time zone you will get better responses than those in North America who may be messaging them at odd hours. Regardless of your location, you will get a thorough and knowledgable response via email.
FAQ/Forum: Both the FAQ and forum are set up to give you answers before you ask them. It’s always a good idea to poke around here before asking as many topics are already covered, offering you faster service.
Live Chat: The CyberGhost live chat support is available during standard business hours for Europe. They support both English and Dutch languages in their support, something no other VPN provider does! You can expect the usual level of support with their live chat – general knowledge, but it’s better to ask via email for complex issues.
CyberGhost VPN has a no logging policy on all traffic. They keep some data for 24 hours for statistical purposes, but delete it at the end of each day. Requests have been made of them by German officials for their logs and for user activity, but since they kept no logs they could not comply.
“In order to improve the quality of the service, we store data such as the utilization degree of the servers. However, we do not store statistical data, which can be linked to a user account.”
“The company has not and could not in any circumstance provide user data to those who request it, because this would be in breach of CyberGhost VPN’s mission to protect its users, and because no user data records exist.”
Their software has features, like their killswitch, that put them on par with the top of the line Hide My Ass software. For fun, they also have a cute the animation that makes the experience that much more pleasant. They also benefit from being located in Romania as this country is well known for online privacy rights.
What’s holding them back from the top spot is their connections do drop slightly more often than IPVanish and Hide My Ass. Their VPN Kill Switch does save you from being exposed, but no problems would be better than a solution to a problem. For the price you pay for their VPN service, one of the lowest in the industry, and all the features of their software, you can’t go wrong when you choose CyberGhost as your VPN provider.
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