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CyberGhost VPN Review

CyberGhost VPN

CyberGhost VPN

Company
CyberGhost VPN
Starting Price
$2.50 / Month, billed every (Grab this Deal)
Founded
2011
Location
Romania
Customer Rating
Our Rating
#9 for Android
#1 for Cheap
#3 for Home
#3 for iOS
#3 for Linux
#7 for Mac
#1 for Netflix
#3 for NoLogs
#3 for Router
#5 for Streaming
#1 for Torrenting
#7 for Windows
  • Quick Summary (TL;DR)
  • Features
  • Servers & Countries
  • Reliability & Speed test
  • Pricing & Payments
  • Support
  • Policies & Logging
  • Expert Recommendation

CyberGhost VPN In a Nutshell

CyberGhost VPN is an excellent VPN provider choice. Looking at their policy, and the fact that they allow all P2P traffic on nearly all servers, you may rank them as your number one VPN provider if you do a lot of P2P downloading or torrenting.

Their software has features that put them on par with the top of the line Hide My Ass software, with the addition of a fun animation that makes the experience that much more interesting. The exceptional privacy allowed to them because of their location in Romania also has them as a top-tier VPN privacy provider, on par with Private Internet Access.

Reliability & Speed Tests

CyberGhost VPN features excellent speed, surfing the Internet feels as quick as without their service. In comparison to other VPN services, it feels roughly the same as the other top-rated service. To look at the numbers, here is the speed of the connection used with a 2Mbps cap imposed upon it on the day of testing: cyberghost vpn speed test Here is the speed of that same connection on one of CyberGhost’s German servers: cyberghost vpn speed test europe This compares well with Private Internet Access, another VPN provider that could get past caps, in terms of surfing speed. When it comes to downloading in a P2P setting, the results are also above average. Downloads happened at about 10-15% higher a rate than without a VPN service. After days of testing, switching servers, and trying to get the service to fail, one dropped connection occurred. Establishing a reconnection proved difficult, until the switch was made to a different server within the same country. The server was likely too busy for another connection, and no further problems were encountered. After weeks of testing, the CyberGhost VPN connection will fail around three times a week on average. Their killswitch technology protects you when this happens as it kills your entire Internet connection so you can close programs you don't want leaking. All you have to do is connect to a different server once you're ready. The app itself experienced no crashes or other bugs.

Pricing & Payments

The price of CyberGhost’s monthly subscription plan hasn’t changed much over the years, but the company updated its packages. It currently has four pricing plans based on longevity of the purchase:

  • $2.50/month, billed every three years
  • $3.69/month, billed every two years
  • $5.25/month, billed yearly
  • $12.99/month, billed monthly
pricing plan cyberghost vpn review Each service plan is the same in terms of features, but discounts are given for your commitment to the company’s service. You also get to enjoy a 45-day money-back guarantee with any of these plans.

Features

Cyberghost VPN have real features built into their custom VPN client. This includes a killer VPN kill switch, stateful failover, and a cute animation for their server switching. Besides these common VPN features they also can block ads, blocking malicious content, and stopping online tracking.

Everything is designed to function with one-click, making your use of the client enjoyable and easy. They don't like to keep anyone guessing!
cyberghost vpn software
A big yellow button on a black background, with an arrow pointing at and a call to action; It doesn't get much more easy than that!

The CyberGhost app automatically downloads once you click on the “Free Download” button on their website along the top. This is slightly bothersome as you may feel like you don’t have control over what’s downloading.

The actual download of the software takes slightly longer than other VPN apps, but the difference is only an additional 60 - 90 secondsr. Our download took 3 minutes, where most take around 2. Installing it on a Mac OSX involves opening the downloaded file from Finder, and simply doing the drag and drop into the Applications folder action.
cyberghost vpn client setup
Setting up CyberGhost’s app is as simple as any other we’ve tested. Only one major gripe: once you open the software for the first time you have a pop-up advertising their newsletter. You can choose to subscribe, or not see this again.

Once you get past this you will be using the best looking app we have seen from any VPN service provider. You have three buttons on the main screen: one for the country you want to virtually be in, one for the server you want, and a big yellow button in the middle to connect. The software could not be any simpler to use, and it has fun animations that add to the unique experience.

CyberGhost VPN has a truly world-class app that is worth a download just to see how it works, and could be used by anyone without problems.

Servers & Countries

CyberGhost has over 3,550 servers in 59 different countries, as of February 1, 2019. As the company is based in Romania, a haven for Internet privacy, it has a large number of servers in Romania, as well as the nearby Netherlands and Germany. This makes connecting to its service exceptionally fast for Europeans, as so many VPN providers focus on the USA. Some of the countries where CyberGhost servers are located are:


  • Canada

  • USA

  • Spain

  • France

  • UK

  • Hong Kong

  • Japan


The provider claims that it is constantly expanding to other locations and countries. As a matter of fact, its website shows more than 400 new servers.

Support

CyberGhost’s customer support comes in the following forms:


  • Email support and tickets: We recommend using these channels if you encounter technical issues. Response times are very quick, especially if you’re in a European time zone. Those in North America or other time zones may experience a delay in the responses since they may be messaging the staff at odd hours. Regardless of your location, the responses are thorough and accurate. Just make sure that you include important details in your email or ticket so that the support team will have enough information to provide a solution.

  • FAQ and guides: The FAQ and guides offered by Cyberghost are very extensive and rich in information, so you may want to consult these resources first before reaching out to the customer support team. Both channels contain solutions for the most common issues and questions.

  • Live chat: The CyberGhost live chat support is available during standard business hours for Europe. Both English and Dutch languages are supported, something no other VPN provider does! You can expect the usual level of support with live chat—it’s general knowledge, but it’s better to ask via email for complex issues.


The above channels are for your technical assistance. They also have dedicated email addresses for sales, public relations, and customer feedback.

Policies & Logging

CyberGhost VPN has a no logging policy on all traffic. They keep some data for 24 hours for statistical purposes, but delete it at the end of each day. Requests have been made of them by German officials for their logs and for user activity, but since they kept no logs they could not comply.

A quote from their privacy policy:

“In order to improve the quality of the service, we store data such as the utilization degree of the servers. However, we do not store statistical data, which can be linked to a user account.”

Their Transparency Report also offers further insight into their operation:
“The company has not and could not in any circumstance provide user data to those who request it, because this would be in breach of CyberGhost VPN’s mission to protect its users, and because no user data records exist.”

CyberGhost VPN places absolutely no limits on any type of traffic, with no logs being kept they would be unable to anyway. To comply with laws, P2P file sharing is not allowed on their servers in the USA, Russia, Singapore and Hong Kong (China). This may sound like a problem, but it isn’t – just switch to a different server country!

There is, of course, the restriction that illegal activities not be carried out. This can include calling for violent acts, offences against sexual self-determination, and computer criminal actions.

Technical Assessment

Expert Recommendation

CyberGhost VPN are definitely a top 5 VPN provider. Reading their privacy policy, and the fact that they do allow p2p and torrenting traffic on nearly all servers, you may rank them as your top choice for a VPN if you do a lot of downloading.

Their software has features, like their killswitch, that put them on par with the top of the line Hide My Ass software. For fun, they also have a cute the animation that makes the experience that much more pleasant. They also benefit from being located in Romania as this country is well known for online privacy rights.

What’s holding them back from the top spot is their connections do drop slightly more often than IPVanish and Hide My Ass. Their VPN Kill Switch does save you from being exposed, but no problems would be better than a solution to a problem. For the price you pay for their VPN service, one of the lowest in the industry, and all the features of their software, you can’t go wrong when you choose CyberGhost as your VPN provider.

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User Reviews of CyberGhost VPN

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CyberGhost
Average rating:  
 12 reviews
by Paul on CyberGhost

I have been using it primarily to download stuff online and it works great. It has great speeds and very minimal loss of connection which is usually handled fast enough by their very reliable customer support and technical team.

by Eric on CyberGhost

I love the fact that users data is protected and deleted every 24 hours so my privacy is guaranteed. Their speeds are also remarkably fast and am able to stream my favourite shows without any glitches.

by Benjamin on CyberGhost

I do a lot of P2P downloading and have tried quite a number of different VPN services. So far this ranks as the best if your main interest is p2p and torrenting. You will get great speeds as well.

by Mark on CyberGhost

I got cyberghost primarily for torrenting. It does that very well for me. It has great speeds to match as well. Their customer support have been friendly and respond quickly to my queries at least for the two times i have had to contact them.

by Martha on CyberGhost

I use cyberghost for torrenting. My university has blocked torrent sites but ever since getting cyberghost i am the to go for person for movies and files that i sell for a small fee 😉

by Jeremiah on CyberGhost

I have used cyberghost for the last 6 months and i have to mention their excellent speeds. I have used a fair share of VPNs but this one stands out especially in terms of speed.

by Darren on CyberGhost

I work in an environment where i barely get enough internet speeds to stream movies and my only source of movies is torrents. I tried a couple of other VPN services for this before coming across cyberghost. I can authoritatively say that if you are looking for a VPN torrenting then this is the best you will get.

by Shannon Pierce on CyberGhost

A good program for a decent price that allows me a certain level of privacy on the internet. I am satisfied with this product.
We all need privacy, this gets it done.

by Michael on CyberGhost

Its ok but needs better speed...

by Jean on CyberGhost

Excellent VPN and very Fast! I've used it on both my laptop and iPad without any problems! Very easy to setup and makes my life easier. A+

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