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Encrypt Me Review

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With offices in the USA, Encrypt Me is a VPN that has been around since 2011. They used to be known as “Get Cloak,” and “Cloak” before settling on Encrypt Me. The founders began the company out of a desire to create a simple to use VPN, with them saying they wanted to keep “personal information secure while working from coffee shops,” and they have succeeded at that goal at the least.

Encrypt Me VPN has a decent selection of countries, but we can’t figure out how many total servers they have as this information is not readily available on their website, or within their app. They have average customer support since they lack a live chat feature, and their prices are higher than most. They also log data for at least 16 days before deleting it.

We like Encrypt Me VPM, but our review found them to be pretty average in every category, and you’d find better choices on our main page for quality overall VPNs.

Features

This Encrypt Me review may seem lacking in features, and it is because the provider is not looking to give them out. We scoured their website, looked through the settings of their app, and only found these features:

  • Auto-connect to unknown networks
  • OpenVPN encryption support
  • A firewall. Maybe

That’s it. This is really disappointing. They don’t mention any sort of kill switch, other encryption methods, leak protection, or anything else! We understand that they want to be simple, but we find this unacceptable as a VPN should be open about what they offer. They even have a section for “Advanced Users” in their help section, but it offers no real advanced information.

We are happy with how easily the app set up with just a few clicks, and it is generally pleasant looking, as you can see above. The only trick was being sure to agree to their T and Cs below.

Servers & countries

We know where Encrypt Me has servers, but only after downloading their app as the website shows a map without names. Their server locations include:

  • Europe: Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, UK
  • Eastern Europe: Albania, Bulgaria, Cyprus, Czech Republic, Romania, Russia, Slovakia, Ukraine
  • Americas: Argentina, Brazil, Canada, Mexico, USA
  • Asia Pacific: Australia, Hong Kong, India, Japan, Malaysia, Singapore, South Africa

There’s no denying that being in 35 countries is decent, but without any idea of how many servers they have in each country we can’t judge their true size. They do have multiple locations in the USA, UK, and Australia, but there just isn’t enough information anywhere to get an idea of the size of their network.

Reliability & Speed Tests

With all of these uncertainties surrounding their service, we knew had to to get our hands on it and really give it a working over. We did. Our speed tests were not that bad. Here’s the baseline for the connection on the day of testing:

Here’s the results when connected to the fastest server available:

Here is what we found when we connected to the fastest server in the USA:

These are all great results, but we were disappointed when we decided that we wanted to connect to a specific server in the USA. We used a server in Washington, DC and got speed test results at around 6-7GBps. That is dismal. You’re stuck with choosing the best server and going with it as some servers are just plain slow.

As for reliability, they did quite well. We left it on for days and didn’t have any drops. We’ll continue testing them and update as we go!

Pricing & Payments

With all of their work in being a simple VPN provider, they sure did fail when they set up their pricing structure. They have five different pricing categories, each with at least two sub-plans within it:

  • Passes/Subscriptions: One week $3.99, One Month $9.99, One year $99.99
  • Families: $12.99 per month, $149.99 per year – up to five devices
  • Teams: Slides from $15.98 per month for two members, to $1491.51 for 249 members
  • Mini Plan: $2.99 per month for 5GB per month

The Passes and Subscriptions packages differ in that a Pass is a one-time purchase, while a Subscription renews monthly or yearly. The one week package is only available as a Pass. The Mini Pass is, well, we don’t know what you’d really do with that besides secure a mobile phone you take to public spaces.

We have never, in all our time reviewing dozens of VPNs, seen a pricing structure quite like this. To break it down, their pricing is not great. They’re not cheap enough to be on our list of the Best Cheap VPN Providers, with what they’re offering the best price they do is $8.33 per month.

They accept credit cards, and you can pay through Apple’s App store.

Support

We weren’t happy with the support from Encrypt Me. They have a help center with a searchable database of articles, but we never seemed to be able to find the exact information we were looking for. What’s worse is how poorly organized it is.

Besides the help center, they also have email available at hello@encrypt.me. There’s no live chat support, no phone number, and no real indication that they’re a high-quality VPN provider.

Policies & logging

A policy to make very clear, and that Encrypt Me states often, is that they do log your data for 16 days and delete it. They are not suitable for torrenting, if that’s what you’re after we suggest reviewing the best VPN providers for torrenting.

Other important policies include:

  • Spam: You can’t send any spam, or over-share your account to multiple people.
  • Refunds: They have a 30-day money-back refund policy.
  • Data sharing: All third-parties are blocked from accessing your data, and they will not share it or sell it. The exception is when given legal pressure to do so.

They make it clear that they’re not about hiding online activity, they’re about protecting online activity on public networks. They do store your data, they will share it with law enforcement, and they can’t be trusted for any real online work that demands secrecy.

Expert recommendations

One of the funniest things we read on their website was about geo-unblocking for Netflix. Even they admit that they’re not good at it and you should visit StrongVPN instead. That about sums up our experience with Encrypt Me, in that they are indeed a VPN that can protect you online, but other VPN providers could do a better job.

Don’t get us wrong, they say what they will do and they do it well. The problem is that other VPN providers do those exact things, and more, at a better price. See our list of the 10 best VPN providers to find a perfect match for you.

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How Do We Rate VPNs?

Our ratings for encrypt me review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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