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Hide My IP Review

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Launched in 2006, Hide My IP is a VPN provider that is based in the US. This VPN provider has been steadily growing and improving its VPN services, and today, it offers some exciting VPN features. The thing we liked most about Hide My IP is that it has a wide server network covering over 120 countries. Its presence is strongest in the US, with over 19 server locations. Its prices are very affordable, with its annual subscription coming at $2.91 per month.

There are also things that we dislike. It doesn’t have a live chat support feature. The customer protection policies could surely use a revamp, especially the privacy policy where the company revealed that it collects a big chunk of your personal data. The company does make up for this with a strict no-logging policy.

While we have mixed feelings about Hide My IP, it did leave positive impressions. If you want to collaborate with a more proven and reliable VPN, then you should check out our reviews of the top VPN providers in the industry.

Features

Hide My IP doesn’t offer a comprehensive feature set. While it offers some of the basic features you should be looking for in a VPN provider, it doesn’t have any advanced features. Its best features include:

  • Up to five devices connected simultaneously
  • DNS leak protection
  • No-logging policy
  • Full access to all IPs in over 120 countries
  • Compatible with Windows, Mac, iOS, Android, Linux, and more
Hide My IP Features

Some important features are missing in this set. There is no unlimited bandwidth or speed, no torrenting support, no encryption method. We checked the knowledge base and FAQ section to find more answers regarding its features, but we didn’t find anything.

Countries & servers

Hide My IP has an impressive server network, covering over 120 countries. It doesn’t state how many servers it has in total, but from what we can see, its presence surely is strong in many countries.

Hide My IP Countries

Hide My IP’s presence is strongest in the US, where it has VPN servers spread across 19 locations. Next comes Australia with six, the UK with five, and Canada with four. The rest of the countries have one or two VPN server locations.

Hide My IP Servers

Depending on which location you want to use its geo-unblocking capabilities, Hide My IP could be a viable solution for unblocking geo-restricted content. As it has many server locations in the US, if you were looking to unblock content from there, then Hide My IP could do the job.

Speed & reliability

Speed and reliability are two important metrics that indicate the quality of a VPN provider. We were disappointed to learn that Hide My IP doesn’t reveal any information about the speed and stability of its VPN connection. The only information we were able to find regarding this issue is the following:

Hide My IP Speed

Hide My IP explains how connecting to a VPN server that is far away from your physical location can impact your Internet connection. In other words, the bigger the distance between your device and the server, the worse the VPN connection will be.

We’re already aware of this fact. What we don’t know are: What is the average speed Hide My IP offers? Does the VPN connection suddenly drop or perform poorly when servers are overcrowded? What are the download speed and server capacity? These questions remain unanswered, so we can’t make any definite statements regarding Hide My IP’s connection speed and stability.

Pricing & payments

Hide My IP offers three different pricing plans. It offers monthly, three-month, and yearly pricing plans. The yearly pricing plan offers the biggest savings and is available at $2.91 per month.

Hide My IP Pricing

Hide My IP accepts payments via credit cards, PayPal, Bitcoin, Alipay, Litecoin, Payza, and Paymentwall.

Support

Hide My IP doesn’t have the best customer support service. It lacks a live chat feature. Even though we reached out to email support, we didn’t receive any response. The company claims that its customer support is available Monday to Friday from 9:00 a.m. to 4:00 p.m. PST.

You can find the following customer support on the website:

  • FAQ
  • Knowledge base
  • Privacy blog
  • Email support
  • Phone support
Hide My IP FAQ

While Hide My IP didn’t respond to our email and lacks live chat support, it does have a well-organized knowledge base and FAQ. We liked that the company addresses some of the most commonly asked questions and allows users to find out more about its VPN services. Getting a prompt response, however, is the most important aspect of customer support and they did not respond.

Policies & logging

Hide My IP has the following customer protection policies:

  • Privacy policy: Hide My IP may collect personal information, like your name, email address, physical address, IP address, credit card information, and account information. The company also uses cookies. Hide My IP doesn’t sell or share your data with third parties, except under the following circumstances:
Hide My IP Privacy
  • Refund policy: Hide My IP has a 30-day money-back guarantee:
Hide My IP Refund
  • No-logging policy: Hide My IP address states that it doesn’t log your online activity while you’re using its VPN client.

While we liked the no-logging policy of Hide My IP, we didn’t like its privacy policy as it collects too much of your personal details and may disclose them with some third parties.

Expert recommendation

Hide My IP is a decent VPN provider. It doesn’t offer anything particularly impressive, but it shouldn’t be underestimated. The feature set is solid, as the company offers some industry-standard features. The prices are very affordable; you can purchase the yearly premium plan for a ridiculously low price of $2.91 per month. The thing we liked the most is the fact that its network is strong and covers many countries. This is very important for those who want to indulge in geo-unblocking.

Hide My IP also has solid customer support, despite having no live chat feature. It doesn’t share too much information about its VPN connection speed, which is a bad thing. The customer protection policies could use some improvement, especially the privacy policy. We did, however, like its no-logging policy.

Hide My IP is an above average VPN provider that offers some tempting qualities. If you want to know more about high-quality VPN providers, then take a look at the five best VPN providers that we have reviewed on our website.

Hide My IP Review
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How Do We Rate VPNs?

Our ratings for hide my ip review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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