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HideIPVPN Review

HideIPVPN

HideIPVPN

Company
HideIPVPN
Starting Price
$4.99 / Month (Grab this Deal)
Founded
2009
Location
Moldova
Customer Rating
Our Rating
#7 for Android
#1 for Cheap
#14 for Home
#13 for Mac
#12 for NoLogs
#9 for Streaming
#10 for Torrenting
#13 for Windows
  • Quick Summary (TL;DR)
  • Features
  • Servers & Countries
  • Reliability & Speed test
  • Pricing & Payments
  • Support
  • Policies & Logging
  • Expert Recommendation

HideIPVPN In a Nutshell

HideIPVPN offers a very focused VPN service with a unique viewpoint. Their network is not as vast as others, but they work hard to make sure that their customers are satisfied.

Their clear policy on allowing P2P and torrenting on certain servers also helps users know what is and what isn’t acceptable on their service. All in all, we like HideIPVPN, but they simply don't have the server network to rank amongst the biggest VPNs in the industry.

Reliability & Speed Tests

HideIPVPN has above average speed on some servers, however in other countries it has below average speeds. It all seems to depend upon the server you connect to, but the German server was the most consistently fast. It is also possible that their small server network was overtaxed at times. During a number of weeks of testing they were found to have no reliability issues.

Pricing & Payments

HideIP VPN has simplified their pricing structure from very complicated, to an industry standard structure. The different price points ar:

  • $4.99/month: Billed annually
  • $5.99: Billed quarterly
  • $6.99: Billed every month
This change in pricing structure, when before they had a complicated tier system, is a big improvement. It has made their service easier to understand, and made it fairer for everyone who uses them.

Features

HideIP VPN have done some interesting things with their dedicated VPN client:


  • DNS leak protection

  • Application killer which stops certain applications, similar to a VPN killswitch

  • Sorting VPN servers by speed

  • Help with VPN encryption protocol selection

  • While this is not the most powerful VPN client that we have come across, it does cover some important points such as their application killer. Being able to sort VPN servers by speed also comes in helpful once you find that their server speeds are lacking in some countries.

Servers & Countries

They have a very small, and dedicated group of servers. What is not a good sign is that they used to have more. Just a year ago they were in 8 countries instead of 7, and they had 30 servers instead of 28. This is not a good sign for a small VPN which should be growing, but is instead shrinking.

They currently have servers in:




    • Germany

    • UK

    • USA

    • France

    • Poland

    • The Netherlands

    • Canada




These are some pretty major countries which will allow for getting around location-based censorship, but it is far below the numbers from major providers.

Support

Their support comes in the usual three manners. This includes:


  • A rather extensive FAQ section

  • Email support

  • Live chat


Your best bet is to check the FAQ section first, and then use email support as live chat is limited.

Policies & Logging

An exceptional money back guarantee

HideIPVPN offers a 30 day money back guarantee on their VPN service. We haven’t personally requested a refund, but users who have requested refunds have not had major issues.

Good for surfing and downloading!

HideIPVPN keeps you anonymous and secure online. Their no-logging policy is strong, but not as well regarded as IPVanish. According to HideIPVPN:

“1. We know what user account connected to which server (and type of protocol used) – WE DO NOT TRACK YOUR ACTIVITY when you “pass through” our VPN servers.
2. Those informations are only kept for 3 days and automatically deleted / overwritten. 3 days is all we need to make sure if new client did or did not connect to our servers and if he/she is eligible for refund.”

Their data retention is for bookkeeping purposes related to data, and is deleted every 3 days. Not the ideal scenario, but it is a good policy for protecting their network.

Technical Assessment

Expert Recommendation

If HideIP VPN's network had continued growing, instead of the contraction in the last year, they could have moved up in our rankings. They have a good client, with decent features, and a slightly confusing pricing structure, but that could've been overcome by some sort of growth.

The ownership of the service, or at least those who claim to be owners, are not forthcoming with the location of their offices. This could be a bit of a concern, they list Moldova and the USA as founding locations, but will not say where their offices are.

As it stands, they are an adequate VPN provider, but nowhere near a match for your money when compared to IPVanish.

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Best VPN Providers
Average rating:  
 9 reviews
by Carlos on Best VPN Providers

Its a great service overall. The speeds are pretty good for me since am able to stream shows on netflix in good quality. Their customer support is top notch. They are prompt and very professional.

by Brian on Best VPN Providers

This is my 6th month using the service and my experience with them has been great. Got attracted to them by their 30 days money back guarantee and was impressed by the service. I have used them ever since and dont plan to stop any time soon.

by Michelle on Best VPN Providers

Their customer support is great and its during a conversation with one of them that i learnt about their 30 day money back guarantee. I decided to try them out hoping to get my refund in case anything went wrong. Its been 8 months with them and obviously i did not get back my money. The service is great.

by Catherine on Best VPN Providers

The customer support is super great. They are always at hand to answer my queries. The speeds are another big plus for this service. I am able to stream stuff on netflix without any issues.

by Mark on Best VPN Providers

HideIPVPN offered me a 30 day money back guarantee for their VPN service.I used this just to see how the service is and i have not looked back ever since. Its been 5 months of great service.

by Rose on Best VPN Providers

Service works great, most notably the speeds are fantastic for me. Had initial problems before getting to use my current server. Their friendly and professional customer support were keen enough to listen to my issues and subsequently addressed them.

by Stanley on Best VPN Providers

I got this service to primarily access netflix as it is inaccessible where i am currently working temporarily and i am satisfied with the service. The quality of the streams is great.

by Rob on Best VPN Providers

I found the 7 day refund to be a little cumbersome but I had an email confirmation of my refund within 6 hours.....Just be courteous and patient.

I was able to connect to netflix but resolution was poor.....they offered a dedicated
IP address as an add-on for around $4-5 that would probably work.
The chat line was most helpful and response fast.

by Julian McGrath on Best VPN Providers

Service works ok; however I purchased this whilst on holiday and it was the ONLY purchase I made on my credit card. Two days later I was contacted by the card's fraud department as someone tried to take £4500 from my account. So I am EXTREMELY wary about the security surrounding this purchase and will not purchase again.

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