Since its inception in 2014, Hoxx VPN has served over one million satisfied customers. Hoxx VPN offers both free and paid VPN plans, and is known for providing speedy and stable VPN connections.
Upon reviewing this provider, we found out that Hoxx VPN actually has many flaws and is not the safest VPN provider. It doesn’t describe its server network; we don’t know how many servers it has or where they are located. Customer support is pretty much average, and the protection policies are largely insufficient. Hoxx VPN monitors your online activity and stores your personal data, which is exactly why we can’t recommend this provider.
For a safe, private, seamless VPN connection, we advise that you check out the top 10 VPN providers we reviewed on our website.
A quality VPN provider offers a wide range of strong VPN features. These are the features that Hoxx VPN has listed on its website:
Hoxx VPN offers minimum configuration, as its VPN client is easy to install. Except for missing features like a kill switch and leak protection, this is pretty much a standard set of features. There is no mention of torrent support, so if you want to use a VPN for such purposes, check our reviews of VPN providers for downloading torrent files.
Hoxx VPN offers servers in over 50 countries. This is an average server network, and we’ve seen networks bigger than this one. Hoxx VPN does not precisely describe the size of its server network as the server page does not show the server locations, even though Hoxx VPN has a map on its website. They also do not tell total server numbers.
We tried reaching Hoxx VPN’s customer support for this question, but there’s no answer. This is not the sign of a quality VPN provider.
Hoxx VPN offers both free and paid pricing plans. According to its website, the main difference between the paid and free plans is the speed. Hoxx VPN guarantees speed for its premium accounts, but not for free plan users.
Hoxx VPN further explains that its VPN connection speed is relative and can vary from one server to another. The provider stated that its American servers are the fastest but also mentioned other factors that affect connection speed, such as the ISP or your router.
Hoxx VPN also noted that you should do a server speed test to find out which is the fastest server. That is a time-consuming task, and not many users will be willing to spend time comparing the speed of different servers.
Hoxx VPN offers two plans on its website—free and premium. There is a big difference in the features between these two plans; Hoxx VPN appears to be using the free plan as a bait to entice users to subscribe to its premium plan. The premium plan is actually affordable and comes at a price of $1.99 per month.
Hoxx VPN has a no-questions-asked 14-day money-back guarantee. The premium plan offers stronger encryption, dedicated 24/7 customer support accessible through live chat, and advanced malicious website filtering. The differences between the two plans are clear; the left column is for the free plan while the right is for the premium one.
Hoxx VPN accepts payments through PayPal, credit cards, or debit cards. It claims that it doesn’t store any payment details since it’s not the ones charging you. The payment process is handled by a third party, and you need to review the conditions to see what kind of protection policies are offered.
With a price like they charge, we’d like to put them on our list of the best cheap VPNs, but they are quite simply not a good enough provider to even be worth the small amount they’re asking.
Devoted VPN providers always make sure to provide easily-accessible customer support. Quality providers usually have a rich website content-wise, and they also offer multiple ways for their clients to contact them easily.
Here’s the type of customer support that Hoxx VPN offers:
The live chat support is available only for premium users. Even though there’s only an FAQ section, it is rich in content and provides answers to a wide range of frequently asked questions. We tried reaching the support team through email, but we haven’t received any feedback thus far. All in all, Hoxx VPN offers average customer support, and there is definitely room for improvements.
Hoxx VPN offers average customer support service. Let’s see if the same applies to its customer protection policies. These are the protection policies present on Hoxx VPN’s website:
We didn’t like Hoxx VPN—that’s what we can surely say after having gone through its protection policies. Hoxx VPN belongs to a larger organization, and it doesn’t offer a lot of privacy and security.
The features are okay, as long as the industry-standard is concerned. However, it lacks a kill switch, leak protection, and other vital features that protect your security. Furthermore, the server network is not properly described on its website, even though it has a map and states that it offers more than 50 servers. Customer support is average, and the protection policies are weak. We particularly disliked the fact that Hoxx VPN keeps a lot of your personal data and logs your online activity.
We finish this Hoxx VPN review by stating that we won’t recommend it as it appears to be a provider that might subject your personal data to misuse and abuse. Take a look at the best overall VPN providers we have reviewed on our website.
Our ratings for hoxx vpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.
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