OpenVPN is an average
OpenVPN does have solid customer support on paper, but our experience with the live chat support wasn’t satisfactory. We were not provided accurate answers to our inquiries, which was unfortunate.
OpenVPN is not worth the price its services come at. If you want to use a reliable
Features
OpenVPN is not a regular
This is not a standard set of features. We’re accustomed to looking for specific features, like the provider’s bandwidth policy, speed limitations, kill switch, torrent status, and more. As OpenVPN provides different features than the ones we’re used to seeing, we can’t recommend this features set.
Countries & servers
OpenVPN has 50
OpenVPN has most of its servers in the US (11), while the rest of the countries have one
If unblocking geo-restricted content is the main reason why you’re using a
Speed & reliability
Information about the speed and reliability of OpenVPN’s
The information we were able to collect is not enough for us to have a better understanding of the type of speed and stability OpenVPN will offer you.
OpenVPN states that it offers ultra-high speeds, but there is no conclusive evidence supporting this statement. There is only one article in its FAQ section addressing its
We asked live chat support about the average speed of OpenVPN’s connection, but they failed to address our inquiry with informative feedback. We dug a little deeper and found this statement in the terms of services section:
Pricing & payments
OpenVPN offers two
The yearly subscription plan offers the biggest savings, as users can save up to 50%. OpenVPN accepts payments through PayPal, credit cards, and Apple gift cards:
Support
We already mentioned that OpenVPN has live chat support. Other than that, it also has several other customer support sections which may be helpful to you, such as:
- Knowledge base
- FAQ
- Portal
- News
- Press
- Email support
We reached the live chat with several questions, but they didn’t respond appropriately. When we asked them about their server speed and reliability, they responded almost instantly, but their response was neither friendly nor informative. We wanted to be more thorough about our research, so we sent them another set of questions; this time, they responded a little bit differently:
Policies & logging
OpenVPN has three different customer protection policies:
- Privacy policy: OpenVPN collects personal data such as your name, email address, phone number, and credit card information. The company uses these pieces of information to improve its website, improve customer service, and process transactions. It also uses cookies. It claims not to share, trade, or sell your data to third parties except to those they deem trustworthy.
- Refund policy: OpenVPN has a seven-day refund policy which is disguised as a seven-day free trial period. Users can only ask for a refund during the first seven days. After that period, they lose any right to a refund.
- Logging policy: OpenVPN logs your data for 14-30 days.
We didn’t like the fact that OpenVPN logs your data for almost a month. You would be much better off with Cyberghost VPN and their very clear no-logging policy.
Expert recommendation
OpenVPN is an average
OpenVPN doesn’t provide a good set of features; it lacks some of the most valuable features, like a kill switch and leak protection. The server network is insufficient; with only 50
Customer support is not that bad, considering that the company has a live chat and multiple content sections. The live chat support, however, was not very helpful with their brief answers. The customer protection policies are probably the thing that bothered us the most about OpenVPN. The company doesn’t protect your personal data, it logs much of your online activity for about a month, and it only offers a seven-day refund guarantee.
OpenVPN is not a good provider. For the price of its services, we believe you could find a better