Private Tunnel is a
Private Tunnel has average features. It lacks some fundamental features like a no-logging policy, kill switch, torrenting support, and DNS leak protection. It doesn’t have a big server network, and the speed and stability of its servers are not guaranteed. Its customer support is probably the best part about this provider. It has content-rich customer support sections, and the live chat support treated us nicely.
While we can see the appeal of Private Tunnel
Features
A top-quality
- AES 256-bit encryption method
- 24/7 customer support
- Hotspot protection
- Protection against malware and DDoS attacks
- OpenVPN core
- Unlimited server switching
- Unlimited data usage
- Compatible with Windows, iOS, MacOS, and Android
This provider sadly doesn’t offer torrenting support. We also weren’t able to find other essential features, like a kill switch, DNS leak protection, and a no-logging policy. This set of features certainly isn’t enough to provide absolute protection while you’re online.
Servers & countries
Private Tunnel offers access to only 50 servers sprinkled over 12 countries, not even enough to label the company as average in this category. If servers get crowded, be prepared to endure a slower and unstable connection. Private Tunnel has servers in the following countries:
- The US
- The UK
- Canada
- Netherlands
- France
- Spain
- Italy
- Japan
- Sweden
- China
The speed and reliability of a
Speed & reliability
Speed and reliability are metrics that are particularly important to users. There are plenty of top
When it comes to Private Tunnel, they don’t state anything about unlimited speed, but do offer unlimited data usage. They claim to provide ultra-fast server speeds, but there is no conclusive evidence supporting that statement.
On the support page, Private Tunnel refrains from revealing any concrete information about its connection capabilities. All this page shares is advice on how you can improve your
Pricing & payments
Private Tunnel offers two pricing plans which share the same features. There is a seven-day free trial for both plans. You can purchase either the monthly plan or the yearly plan.
Private Tunnel accepts most payment methods, including major credit and debit cards, PayPal, and Apple gift cards through the iOS app. Unfortunately, paying through cryptocurrencies is not yet available.
Support
Customer support is a vital part of what constitutes a reliable and caring
This is the type of customer support offered by Private Tunnel:
- FAQ
- Knowledge base
- Connection questions
- Billing questions
- Account questions
- Media press
- Email support
- Live chat support
- News
- Blog
As you can see, Private Tunnel offers rich customer support content-wise. You can also reach the company through live chat or email.
We contacted the live chat support to check things out. An agent responded to our inquiry in five minutes. The response was friendly but not very informative. We asked them about the average speed of Private Tunnel’s servers. Once again, they responded with the extremely an vague statement “our servers offer very fast speeds.”
Policies & logging
Another important aspect is the customer protection policies that a
- Privacy policy: Private Tunnel collects personal data when you register, make a payment, or respond to a survey. The company collects your name, email address, phone number or credit card information. Any collected information will be used to improve the website, improve the customer support service, or process a transaction. Private Tunnel uses a variety of security measures to ensure the safety of your personal data. It doesn’t sell, trade, or rent your personal information to third parties, though this does not include third parties assisting Private Tunnel in operating its website. The company also uses cookies to measure the website’s effectiveness and improve the functionality of its services.
- Refund policy: Private Tunnel offers an initial seven-day free trial period. After the initial seven-day period, users won’t be eligible to request a refund. For the yearly subscriptions, refunds are available for up to 60 days.
Unfortunately, we couldn’t find a no-logging policy. This means that you won’t be totally safe and protected while you’re using Private Tunnel’s
Expert recommendation
We have mixed feelings about Private Tunnel. As much as we’d like to focus on the good and ignore the bad, we simply can’t recommend a provider that has much work to do to be deemed as a top-quality
Private Tunnel has an average set of features, with its military-grade encryption being its most prominent feature. The lack of torrent support, kill switch, and DNS leak protection lead to its feature set being labeled as somewhat average.
Their customer support is good, with the live chat support being responsive and friendly.
With only 50 servers in 12 countries, Private Tunnel is nowhere near to being suitable for geo-unblocking. It also can’t brag about offering high speeds, as it explicitly stated on several occasions that it couldn’t guarantee the speed and stability of its servers. Private Tunnel doesn’t have the best customer support policies. Without a no-logging policy, it’s hard to compete against the best
All in all, we don’t recommend Private Tunnel. We instead recommend that you take a look at the best VPN providers we’ve reviewed on our website so that you get more for your money.