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PrivateVPN Review

Before you buy a VPN suitable for Your Needs from the first company you find, check the reviews. We test, review and rate the top services for Privatevpn Review. We want to make sure you get the highest quality Privatevpn Review, the fastest turnaround time, the best support, the lowest price, and the guarantees to back it up. Don’t waste your money on scams or poor-quality providers.

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PrivateVPN is a Swedish-based VPN provider that claims to offer the highest levels of security and privacy. Founded in 2009 in Stockholm, PrivateVPN is continuously growing. According to its website, PrivateVPN has served over 44,000 satisfied customers. When compared to other top providers this isn’t a huge number, but it’s still a respectable feat.

PrivateVPN has over 100 servers in 60 locations, which is also on the lower end of providers in terms of servers per location. The good thing though is that the company is growing. It offers great features, its customer support is supposedly solid, and it also supports torrenting and geo-unblocking. PrivateVPN is compatible with Windows, iOS, Mac, Android, and Linux. Read on to find out what else PrivateVPN offers to users.

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Features

PrivateVPN is pretty confident about its features. On its website, PrivateVPN claims that speed, security, and privacy are the cornerstones of its aspirations. Some of its top features include:

  • Zero-data logging policy
  • IPv6 leak protection
  • 2048-bit encryption with AES-256
  • Anonymous torrenting/P2P-friendly functionality
  • VPN protocols that include OpenVPN, PPTP, L2TP, IKEv2, and IPSec
  • Up to six simultaneous connections
  • Unlimited speed and bandwidth
  • Integrated kill switch
  • 30-day money-back guarantee

There is no shortage of features with PrivateVPN, you are getting the full set of what is needed to stay secure. We can say that this is the area that PrivateVPN impressed us the most as these are the features you should expect from a top VPN provider.

Servers & Countries

This is an area where PrivateVPN is certainly lacking. With only 100 servers in 60 locations, PrivateVPN has a long way to go to be considered a top VPN provider in terms of network size. The good thing is that the company has servers in some of the most popular countries, including:

  • The UK
  • The US
  • Canada
  • France
  • Germany
  • Italy

The more servers a VPN has in different countries, the stronger and faster the VPN connections will be as users don’t have to all pile onto one or two servers. While PrivateVPN has servers in some censorship-oriented countries (like Russia and Turkey), the small number of servers will eventually lead to inconsistent connection speeds. For a VPN provider that was established in 2009, we expected PrivateVPN to have a more larger network.

Reliability & Speed Tests

Speed is a relevant factor that users look for in a VPN provider. According to its website, PrivateVPN is one of the fastest VPN providers. It claims to provide ultra high-speed server connections with lower latency and higher speeds for all your devices.

Unlike most providers, PrivateVPN purchases Internet capacity directly from the IP transit provider. This means it skips intermediaries, which should lead to lower latency and faster speeds. Note that we haven’t tested the speed of PrivateVPN’s connection so we’re unable to confirm this statement. Although the lack of a broad VPN server network led us to believe that the provider’s connection speeds are expected to vary.

Pricing & Payments

Compared to the industry average, PrivateVPN offers somewhat affordable prices. The monthly prices for its services are divided into the following packages:

  • One month: $7.67
  • Three months: $4.88
  • 13 months: $3.82

Naturally, the biggest savings come with the 13-month package. The difference in the packages lies only with the length of the billing cycel. According to the website, all plans include all of PrivateVPN’s features, 24/7 customer support, high speed, and unlimited bandwidth. Payments can be installed via credit cards, PayPal, and Bitcoins.

Support

Customer support is a vital part of what constitutes a top-quality VPN provider. Not all VPN providers offer quality customer support, and you should definitely not settle for anything less than friendly and responsive customer support. Here’s the kind of customer support that PrivateVPN offers:

  • Getting started guides: These guides offer instructions on how to set up PrivateVPN on your particular device and operating system.
  • Remote help: To help you get started quickly, PrivateVPN offers remote installation for Windows, Mac, and Linux operating systems, as well as for OpenVPN, PPTP, and L2TP protocols.
  • FAQ: PrivateVPN’s FAQ section addresses some of the most commonly asked questions and common issues.
  • Blog: The company has helpful articles that will help you learn more about VPNs and how to operate them.

Unfortunately, PrivateVPN doesn’t offer a live chat feature. You can only contact customer support via email. You need to fill out a form, and the support department will get back to you within 24 hours. You can contact PrivateVPN’s customer support on support@privatevpn.com, but that’s a tip from us.

To be honest, this is not the best customer support we’ve encountered. While the company offers guides, articles, and FAQs, the lack of a live chat is considered a flaw in the VPN industry nowadays.

Policies & Logging

Major VPN providers care about the privacy and security of their clients, and they make sure to protect their users by establishing rock-solid customer protection policies. Let’s see what PrivateVPN does to protect the security of its customers:

  • Money-back guarantee: PrivateVPN offers a 30-day money-back guarantee which applies only to customers who wish to cancel before the 30th day of their subscription. All refunds are processed within five days from the confirmation date. To qualify for a refund request, users must have used less than 100GB traffic during the 30-day period.
  • Privacy policy: According to its website, PrivateVPN collects personal information to create your account after registration. It uses such information to communicate with you for customer support. It also uses cookies to enhance the functionality of its website.
  • Zero-logging policy: The Swedish laws stipulate that no traffic logs can be kept and seized by governments. PrivateVPN claims that it doesn’t even know what you’re doing online.

As far as customer protection policies are concerned, PrivateVPN does fine in this area. It has fairly solid policies, with its zero-logging policy standing out as the most important one. Although the refund policy could have been simpler and more flexible.

Expert Recommendation

From our experience with PrivateVPN, we can say that this is a solid provider with its own peculiar qualities. There were ups and downs, but our overall impression is satisfactory. The VPN provider offers great features at reasonable prices, and allows users to enjoy maximum privacy and security with its zero-logging policy.
They also support torrent downloading, and promise unlimited speed and bandwidth.

There’s a lot of room for improvement, especially in the server locations segment. PrivateVPN only has around 100 servers in 60 countries, which is poor when compared to other top providers who have thousands of servers across the world. The customer support is okay, with the exception of not having live chat support.

All in all, PrivateVPN bodes fairly well in most areas, and excels in its offering of features. This makes them a solid provider that provides a decent level of security.


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How Do We Rate VPNs?

Our ratings for privatevpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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