PrivateVPN is a Swedish-based VPN provider that claims to offer the highest levels of security and privacy. Founded in 2009 in Stockholm, PrivateVPN is continuously growing. According to its website, PrivateVPN has served over 44,000 satisfied customers. When compared to other top providers this isn’t a huge number, but it’s still a respectable feat.
PrivateVPN has over 100 servers in 60 locations, which is also on the lower end of providers in terms of servers per location. The good thing though is that the company is growing. It offers great features, its customer support is supposedly solid, and it also supports torrenting and geo-unblocking. PrivateVPN is compatible with Windows, iOS, Mac, Android, and Linux. Read on to find out what else PrivateVPN offers to users.
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PrivateVPN is pretty confident about its features. On its website, PrivateVPN claims that speed, security, and privacy are the cornerstones of its aspirations. Some of its top features include:
There is no shortage of features with PrivateVPN, you are getting the full set of what is needed to stay secure. We can say that this is the area that PrivateVPN impressed us the most as these are the features you should expect from a top VPN provider.
This is an area where PrivateVPN is certainly lacking. With only 100 servers in 60 locations, PrivateVPN has a long way to go to be considered a top VPN provider in terms of network size. The good thing is that the company has servers in some of the most popular countries, including:
The more servers a VPN has in different countries, the stronger and faster the VPN connections will be as users don’t have to all pile onto one or two servers. While PrivateVPN has servers in some censorship-oriented countries (like Russia and Turkey), the small number of servers will eventually lead to inconsistent connection speeds. For a VPN provider that was established in 2009, we expected PrivateVPN to have a more larger network.
Speed is a relevant factor that users look for in a VPN provider. According to its website, PrivateVPN is one of the fastest VPN providers. It claims to provide ultra high-speed server connections with lower latency and higher speeds for all your devices.
Unlike most providers, PrivateVPN purchases Internet capacity directly from the IP transit provider. This means it skips intermediaries, which should lead to lower latency and faster speeds. Note that we haven’t tested the speed of PrivateVPN’s connection so we’re unable to confirm this statement. Although the lack of a broad VPN server network led us to believe that the provider’s connection speeds are expected to vary.
Compared to the industry average, PrivateVPN offers somewhat affordable prices. The monthly prices for its services are divided into the following packages:
Naturally, the biggest savings come with the 13-month package. The difference in the packages lies only with the length of the billing cycel. According to the website, all plans include all of PrivateVPN’s features, 24/7 customer support, high speed, and unlimited bandwidth. Payments can be installed via credit cards, PayPal, and Bitcoins.
Customer support is a vital part of what constitutes a top-quality VPN provider. Not all VPN providers offer quality customer support, and you should definitely not settle for anything less than friendly and responsive customer support. Here’s the kind of customer support that PrivateVPN offers:
Unfortunately, PrivateVPN doesn’t offer a live chat feature. You can only contact customer support via email. You need to fill out a form, and the support department will get back to you within 24 hours. You can contact PrivateVPN’s customer support on firstname.lastname@example.org, but that’s a tip from us.
To be honest, this is not the best customer support we’ve encountered. While the company offers guides, articles, and FAQs, the lack of a live chat is considered a flaw in the VPN industry nowadays.
Major VPN providers care about the privacy and security of their clients, and they make sure to protect their users by establishing rock-solid customer protection policies. Let’s see what PrivateVPN does to protect the security of its customers:
As far as customer protection policies are concerned, PrivateVPN does fine in this area. It has fairly solid policies, with its zero-logging policy standing out as the most important one. Although the refund policy could have been simpler and more flexible.
From our experience with PrivateVPN, we can say that this is a solid provider with its own peculiar qualities. There were ups and downs, but our overall impression is satisfactory. The VPN provider offers great features at reasonable prices, and allows users to enjoy maximum privacy and security with its zero-logging policy.
They also support torrent downloading, and promise unlimited speed and bandwidth.
There’s a lot of room for improvement, especially in the server locations segment. PrivateVPN only has around 100 servers in 60 countries, which is poor when compared to other top providers who have thousands of servers across the world. The customer support is okay, with the exception of not having live chat support.
All in all, PrivateVPN bodes fairly well in most areas, and excels in its offering of features. This makes them a solid provider that provides a decent level of security.
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Our ratings for privatevpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.
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