Total VPN Review
Total VPN are a new VPN provider with some strong promise. They have located their servers across a wide number of countries over the planet, and they have a good client.
Total VPN Review Summary
Total VPN Features
The very limited number of features available on Total VPN’s client is really disappointing. Users are expecting things like Hide My Ass’ Stateful Failover, which automatically changes you to a server with fewer people on it, or IPVanish’s powerful killswitch. And that goes double for the price which they are asking.
The features you can expect from Total VPN are limited, and entirely visible on this screen:
That’s it. Change your protocol, and changing the startup options. Automatic launch on start is useful, but not as useful as a kill switch. Choosing which server it auto-connects to is useful, but not as useful as an auto-failover.
The limited number of encryption protocols on their VPN is also disappointing. Upon our first connection, using the Mac client, we were automatically connected to PPTP encryption. This is the lowest form available amongst VPNs. You can change to IPSec or IKEv2, and you can set up on OpenVPN if you know how. The lack of powerful encryption, that’s automatically set for you, puts this client at a disadvantage. Especially considering how this easy to use client should appeal to new users, how would they know to change the protocol?
CPU Load / Resources
The package as it sits on your disk once you’ve set it up sits at 49MB. This is about the same size as the massive Hide My Ass client, which is a bit odd considering how many fewer features their client has on it compared to Hide My Ass. That’s a big file, even the feature heavy IPVanish is only 22MG on disk.
While using the software, you won’t experience any slowdowns. It’s pretty light on its feet even at that size, and no issues were experienced while running this app in the form of noticeable slowdowns.
Total VPN SERVERS & COUNTRIES
Total VPN currently have 45 servers in 24 different countries. For a VPN which started in late 2015, that variety of countries is truly impressive. Way too many VPNs focus only on the US, the UK, and maybe one other European country. Total VPN have taken it further, faster than most.
Their dedication to spreading their servers so far, so quickly, is noteworthy. Not only do users in those countries have a server that is close, offering them low ping rates, but users can also connect to unlock geo-blocked content in those regions. This is invaluable for expats when they want to keep up with what’s going on back home.
Reliability & Speed Tests
Total VPN’s impact on Internet speed was found to be slightly below average compared to other VPNs. Here is the speed of the Internet line used on the day of testing: Here is a test of the nearest server by physical location: And here is a server much further away in the UK: Tests were done multiple times to be sure that accurate numbers were being found, and they routinely fell in this range. At these speeds, an ideal VPN speed will take no more than 10Mbps away from your download speed. The fact it takes away 17Mbps isn’t anything you’ll notice, but those with faster lines may see a sharper drop. After a week straight of testing, and using Total VPN for a number of Internet services from streaming movies, to surfing, to downloading, it was found that the service is reliable. Only one connection drop was experienced during this time. With that low frequency it could be argued that the drop was on the end of the ISP rather than the VPN.
Pricing and Payments
Total VPN has two price points. The first option, free, is pretty self explanatory. You get limited access to their servers, limited bandwidth, and one device connection for zero dollars. The second option unlocks absolutely everything. The price for this is $4.99 per month. When compared to our other top VPN providers, there is no other way to say it: This is a higher price than this VPN is worth. Considering the limited number of servers and countries, and the faulty VPN client, they are in no way better than Private Internet Access at $3.33/month, and can’t simply match the higher quality (and price point) IPVanish.
Their customer support is helpful, and they have built a way to connect it in the app, which is useful. You can get support from them via:
- Live chat: It is not recommended that you come here for complex questions, but you can get some basic information very quickly. It’s 24/7, so those around the world need not worry about time zones.
- Email/Contact form: This is best used for more complex issues as the small live chat box can be hard to read.
- Knowledge Base: They put together a list of common questions and answered them thoroughly. Being told what to do by a support agent is one thing, but really understanding what you’re doing on your own is better.
- Phone number: It’s rare that a VPN will use a phone number for support, but this is useful for issues like billing where you want an answer immediately.
All four forms of support were found to be adequate. The email support was our preferred method as we had better conversations.
POLICIES & LOGGING
Total VPN is one of the newest VPN companies around, having just started business in the last half of 2015. Their office is based out of the UK, and the parent company is Pseudio Ltd DBA.
While they are young, they have a number of things going well for them. For one, they are already in more countries than some much more established VPNs.
With that considered, they still have issues which must be addressed, particularly with their unimpressive VPN client.
If you’re looking to try them out, but you’re not 100% sold on them, be sure to check out their free service. It’s limited, but it gets you familiar with their client and general way of doing things. If you want the full experience, with no risk, they do have a strong 30 day money back guarantee.
Total VPN are a new VPN provider with some strong promise. They have located their servers across a wide number of countries over the planet, and they have a good client. Connections are also strong and reliable.
However, their general beginner-friendliness is hampered by the fact that their client isn’t optimized as well as it could be. It also lacks useful features like a killswitch and failover. Having these two features alone would put them into an elite status. It is also not recommend for anyone wishing to hide their P2P traffic, or those who truly wish to be 100% anonymous online since they will work with law enforcement.
The perfect Total VPN user would be someone who is new to VPNs, with few demands for privacy, who wants to unlock geo-blocked content. If this is you, sign up for an account with them today.
Total VPN User Reviews
My experience using total vpn has been amazing. Their speeds are unbelievably fast and their connections rarely drop.I am able to stream my favourite shows in good quality and without any issues related to connectivity or speed.
I have used this service for a couple of months now and so far the service has been great. The speeds are good and consistent. They have a 7 day money back guarantee which gives you ample time to decide if you want to use the service.
They have great customer support, i called them twice and each time i have talked to someone very friendly and my issue handled promptly. Their speeds are great as well.
Total VPN has offered me a great service for the last 6 months. Everything from their customer support to their speeds is awesome.I started with their free service then upgraded after one month.You can try it out for free as well.
I first used this service courtesy of their 30 days money back guarantee policy. The experience was great and it has been the same in the last 3 months i have been with them. You can try them out as well either with their free service the risk free 30 days money back guarantee.
I first started using total vpn by using their free package for a couple of months. It worked great and decided to try out their paid package after their customer support assured me i would get faster speeds. That is exactly what i got.
Total vpn has worked great for me for the 7 months i have been using it. It has decent speeds which was something i was keen on. The customer support has also been very prompt on the few occasions i have had to seek help from them.