Tuxler prides itself as the first, community-powered, free residential VPN. What this means is that it is a P2P network—users within the network can use other users’ resources (like bandwidth and IP address). While it lets you bypass VPN blockers (as your connection and IP address will appear normal), there are trade-offs, like:
The network of Tuxler’s paying customers will not become a server, so these issues do not apply to them. Tuxler is only available on desktop computers (Windows and Mac) and as a browser extension on Chrome and Firefox. We do not highly recommend them, and think that there are much more high-quality providers on our website.
Unlike other VPN providers that advertise their encryption and VPN protocol, Tuxler does not provide any information about either of these. The provider also doesn’t have additional security features, such as a kill switch or IP leak prevention.
As advertised on Tuxler’s website, these are the features available to both free and paid Tuxler plans:
Tuxler claims that paying customers experience speed that is four times faster than those on the free version. This could be true since those on the paid version do not become servers. Free users will also have limited access to server locations and can only change their locations a few times a day.
Tuxler has a large network, with 64 server locations. It claims to have millions of random IP addresses to choose from. You can have the app automatically select a server by selecting “Any country” and “Any city.” You may also select a specific country and city, and you’ll get an IP address from that exact location.
Remember that when you install Tuxler’s free app, your device will become a server, and anyone on the Tuxler network can route their traffic through your resources.
When we tested Tuxler, we connected to different server locations, clicked on different buttons and settings available on the app, and just experimented based on what we saw. After turning on Tuxler’s IP changing setting, we initially let the app automatically select the location. After a few minutes, we browsed through the country dropdown and selected a different location, but the app crashed. It just went all white:
We waited for a few seconds, but nothing happened. The exit button was still clickable though, so we closed the app then relaunched it so that we could do a speed test. Here is our speed test result before connecting to Tuxler:
Here is the speed test result after connecting to a Tuxler server:
As you can see, download speed went down to 3.3 Mbps from 29 Mbps, and latency was very high. This is one of the worst showings we’ve seen from a VPN provider’s speed. Streaming and downloading speed will be impacted, we recommend choosing a VPN for streaming to get better speeds.
Aside from Tuxler’s free tier, the only other plan is the premium version, which costs $7.99 per month, billed monthly. Tuxler doesn’t have an annual or semi-annual plan, and the monthly plan’s price is way cheaper than that of other VPN providers. The low price is due to the fact that Tuxler does not incur too many overhead expenses since the users’ devices are the ones used as servers.
The only way to contact the Tuxler’s customer support department is by filling out the contact form. The details you need to provide are:
There’s no response time indicated, even on the automated email that we received after submitting the form.
This is, obviously, a very poor showing of customer support.
The provider’s logging policy is quite clear:
Tuxler logs your IP address and other personally identifiable information. These are some of the main things you might want to hide when using a VPN. The company may even share such information with third parties, including advertising companies, your ISP, and government authorities. If you find this at all bothersome, you’d likely be more interested in a No-Log VPN that we’ve reviewed well.
Tuxler’s free version makes you vulnerable and at the mercy of other people’s activities. You’ll never know the activities of other users while they’re using your IP address, network, and other resources. Speed is also not very encouraging; it won’t let you do any decent streaming or downloading.
We would have recommended Tuxler’s premium or paid version if not for the fact that the provider logs and shares personally identifiable user information. We can even go as far as saying that Tuxler is a VPN in the truest sense of the word, as we don’t know its level of encryption and the VPN protocol. It doesn’t even have basic VPN features, like the kill switch and IP leak prevention.
More notably, Tuxler logs and may even share IP addresses of users, which goes against the very thing that most VPN providers are fighting for: online privacy. We encourage you to look at our Top 10 VPN providers right now to find a better option.
Our ratings for tuxler review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.
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