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Unblock Us Review

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Unblock Us is a humble VPN provider that doesn’t have much to show. It is based in Cyprus and hasn’t really thrived in the VPN industry. The positive things about this provider are the one-week free trial, no-logging policy, and cheap pricing plans.

The negatives, on the other hand, are numerous. It doesn’t offer a good feature set. Its server network is unknown as well as its connection speed. The customer support consists mainly of setup guides and doesn’t offer answers to the most frequently asked questions by customers. The protection policies are okay, except for the refund policy.

We can’t recommend Unblock Us as a suitable VPN provider. If you’re looking for a quality and reliable VPN provider, take a look at our reviews of the top VPN providers in the industry.

Features

Unblock Us doesn’t describe its feature set very well as it uses generic terms to characterize the specifics of its services. This is definitely not enough, as we have to delve into the details of what it can do. On its website, Unblock Us has a “Features” section which consists of the following:

  • Freedom
  • Security
  • Flexibility
  • Speed

The provider does mention that it will never log your online activity and that it provides uninterrupted speeds. Other than that, it doesn’t share any valuable information about its features.

Unblock Us Features

As we don’t know whether or not it has a kill switch, leak protection, encryption method, P2P support, or unlimited bandwidth, we can’t recommend this provider as an ideal VPN solution. If you’re looking for a provider with all of these features, we suggest looking at IPVanish VPN right now!

Countries & servers

There is no information on Unblock Us’s website about its server network. This provider doesn’t disclose any information about the number of its servers or the countries where the servers are located. The only information we were able to find on the matter is this:

Unblock Us Countries and Servers

According to this statement, Unblock Us allows you to access geo-restricted content from anywhere in the world. Any reliable VPN provider will disclose specific information about the size of its VPN server network, and Unblock Us failed to do that. If geo-unblocking is the reason you’re looking for a VPN, then we suggest you take a look at these VPN providers which are proficient at it.

Speed & reliability

According to its website, Unblock Us uses proprietary software that doesn’t throttle or burden your Internet connection. It also states that there is currently no data cap and that it will try to keep it that way:

Unblock Us Speed

Even though this sounds reassuring, there needs to be some data to confirm such statements. The size of the VPN network is directly correlated to the speed of the VPN connection available at any given moment, so we fear that the lack of supporting data indicates an insecure and unstable VPN connection. We can neither confirm nor deny their statements for now.

Pricing & payments

Unblock Us offers two different pricing plans: monthly and yearly plans. As it was the case with every section until now, there is also little information about the specifics of each plan. Unblock Us does offer a free trial period without obliging you to share your credit card information.

Unblock Us Pricing

The annual plan allows users to save up to 10%. We should also mention that the subscription automatically renews at the end of each subscription term. The prices are good, but until we know what we get from them we can not put them on our list of the Best Cheap VPN Providers.

Unblock Us accepts payments made through credit cards. This is also too few options.

Support

Unblock-Us doesn’t offer impressive customer support. It doesn’t have live chat support, and email support is difficult to reach. It does offer phone support, which is interesting as 602 is an Arizona area code and they claim to be in Cyprus. There’s a lot of information they’re not sharing.

Unblock Us Phone Support

These are the customer support channels available on Unblock Us’ website:

  • Email support
  • Phone support
  • FAQ
  • How-to guides
Unblock Us Customer Support

This set of customer support is simply insufficient and doesn’t provide enough help for users. Without live chat, an extensive knowledge base, and an easily-reachable email support team, we can’t classify Unblock Us’ customer support as excellent.

Policies & logging

Unblock Us provides the following customer protection policies on its website:

  • Privacy policy: Unblock Us only collects data needed to create an account for your services, which includes your full name, email address, credit card information, and billing address. The company uses these pieces of information strictly to process payments and improve the performance of its services. It also uses cookies to improve user experience.
Unblock Us Privacy policy
  • Refund policy: There is a 30-day money-back guarantee available for both of its pricing plans. Refund requests are available, but Unblock Us will decide whether or not to admit your refund request.
  • Logging policy: Unblock Us doesn’t log or store your online activity while you’re using its services.

These policies are somewhat solid, but Unblock Us should improve its refund policy. Users wouldn’t know under which circumstances they’re eligible for a full or partial refund.

Expert recommendation

To sum this Unblock Us review up, this is a mediocre VPN provider. Throughout the whole time that we were reviewing this provider, there wasn’t a single aspect where Unblock Us left a good impression.

Its features are not adequately defined, its server network is not properly described, and the speed of its server connections is largely unknown. It does offer a range of customer support channels, but there’s much room for improvement in that area as well. Customer protection policies are somewhat okay, except for the refund policy. It does not state in which cases users are eligible for a refund, which is not good.

Unblock Us is an average VPN provider which is not worth your time. Read our reviews of top VPN providers, and get one that excels in the VPN industry.

Unblock Us Review
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How Do We Rate VPNs?

Our ratings for unblock us review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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