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VPN Gate Review

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VPN Gate is an academic research project designed to provide public VPN relay service on a global scale. Located in the National University of Tsukuba, Japan, VPN Gate was established in 2013.

VPN Gate is a free VPN provider which runs on a volunteer-based system. It lacks some basic features expected from a VPN provider. The speed of its VPN connection is not guaranteed. You can expect sudden drops and interruptions, given that it runs on a volunteer-based model. Its customer support is insufficient, as it doesn’t offer a live chat or a dedicated “Contact Us” page. It claims to have a no-logging policy, but we found this statement to be incorrect once we dug deeper.

We understand that people want a free VPN provider, but you get what you pay for in this industry as servers and bandwidth are not free. With it’s lack of support, slow and inconsistent connections, you’re much better off looking at a cheap VPN we review well instead.

Features

VPN Gate doesn’t offer a regular set of features. That is somewhat expected, given that it isn’t a regular VPN provider. It operates on a relay-based method, which is unconventional for most VPN providers. From what we could research, VPN Gate offers the following features:

  • One device per account
  • AES 256-bit encryption method
  • No-logging policy
  • Supports Windows, Mac, Android
  • OpenVPN, L2TP, SSL-VPN, and MS-SSTP protocols supported

These don’t cover all the features you should be looking for in a VPN provider. VPN Gate lacks some fundamental features, like a kill switch, leak protection, or unlimited speed and bandwidth.

Countries & servers

Unlike traditional VPN providers that have servers distributed across data centers, VPN Gate has servers (IP addresses) randomly spread around the world and operated by volunteers. These are called VPN Gate Public VPN Relay Servers.

VPN Gate Servers

From March 8, 2013, to May 15, 2019, VPN Gate had 5,515,166,552 cumulative VPN connections from 234 different countries.

VPN Gate Top Servers

Speed & reliability

Given that this VPN provider runs on a relay-based system operated by volunteers, speed and reliability are factors that can’t be guaranteed by VPN Gate.

Even though the website has an FAQ section, there is no trace of any statements about the speed of VPN Gate’s connection. It doesn’t say whether or not you should expect a fast connection or if you have unlimited bandwidth, leading us to believe that VPN Gate is not reliable at best. Servers speeds will vary widely from server to volunteer-controlled server.

Pricing & payments

VPN Gate is free; it is a website that has public VPN Relay Servers hosted by volunteers around the world. According to VPN Gate’s website, there is a general rule which prohibits VPN Gate from making any profits. Its intention has never been to install paying VPN solutions, and it will never change its volunteer-based system of operation.

VPN Gate Pricing Payment

Support

Customer support is a very important aspect in the VPN industry. Users may face various challenges when operating a VPN client, so having easy ways to reach your VPN provider’s customer support team is very important.

VPN Gate is not your typical VPN provider. On its website, we were able to find a couple of customer support sections:

  • Blog
  • FAQ
  • Forum
  • How to connect guides

There is no live chat support. While there is a lot of useful information on these customer support sections, we couldn’t find a dedicated “Contact Us” section. If you need to contact VPN Gate’s support team for a potential issue, you’re going to have a hard time doing so. You can only reach them by asking a question on the forum section.

VPN Gate Support

For those who don’t know how VPNs work, especially in a troubleshooting situation, this can be very frustrating. This is why people pay a small amount for a provider such as Private Internet Access who will help them.

Policies & logging

Customer protection policies are another vital aspect that you must look for in a VPN provider. If the VPN provider you choose states that your data is up for grabs and that it doesn’t protect your privacy and security, you risk having your data exposed to third parties. These are the customer protection policies we found on VPN Gate’s website:

VPN Gate Policy

This is often the case with free VPN providers. They do keep your data, and you won’t be safe by using their services. As VPN Gate states on its website, it will keep your data for three or more months. Your online activity won’t be anonymous or private at any given time, and this is a risk I bet many of you aren’t willing to take. Use a quality no-log VPN provider instead so that you have actual privacy.

Expert recommendation

VPN Gate is not a quality VPN provider as it lacks some fundamental features, poor bandwidth and speed limit, no customer support was insufficient; the only good thing is the FAQ section. Even though VPN Gate says it has a no-logging policy, it contradicts its statement by storing your VPN connection logs for three months or more. This is a huge blow for those who want to surf with anonymity.

Even though VPN Gate offers free services, there are a lot of ‘costs’ that come from using it – the biggest cost being your privacy. We can’t recommend it for any type of VPN usage. If you want to enjoy a safe, private, and secure VPN connection, check out the top VPN providers that we have reviewed on our website.

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How Do We Rate VPNs?

Our ratings for vpn gate review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.

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