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Founded in 2013 by Zoog Services Ltd, ZoogVPN is a VPN provider registered in Greece. ZoogVPN has a solid set of features, its customer support team positively surprised us with a friendly and informative response, but its server network is a little weak. It claims to have a no-logging policy, which is a good thing. Prices are affordable, and the speed and reliability of its VPN connection are supposedly dazzling.
While this ZoogVPN review is generally positive, we found that there are better VPNs out there in nearly every way. Check out our reviews of the Best VPNs to see providers of a higher quality.
ZoogVPN offers pretty solid features, and we think it’s capable of doing a good job at providing you safe and secure VPN services. Here are the features listed on ZoogVPN’s website:
These are, more or less, the features you expect from a top VPN provider. There’s always room for improvement, but we definitely liked what we saw on ZoogVPN’s website. We particularly liked the fact that it has a no-logging policy and that it offers unlimited speed and bandwidth.
If they grow a bit we will likely put them on our list of the Best VPNs for Netflix. With their limited server numbers, we can’t quite recommend them just yet.
ZoogVPN offers a decent server network. It has 40 VPN servers spread across 25 countries. It has servers at some of the most popular countries, including:
While it doesn’t have the biggest server network we’ve seen, by claiming to have dedicated servers optimized for streaming websites (like US Netflix, BBC iPlayer, and ITV Hub), ZoogVPN is ok for geo-unblocking. However, a bigger, more expanded VPN server network would certainly aid in having more stable VPN connections.
If geo-unblocking is the main reason why you’re using a VPN provider, we recommend that you check these VPN providers specializing in geo-unblocking instead.
Speed and reliability are one of the most important metrics that determine the quality of a VPN provider. We mentioned that ZoogVPN offers unlimited bandwidth and speed. It goes to even greater lengths to optimize the speed and stability of your VPN connection at all times.
ZoogVPN claims that it is always tweaking its VPN servers to serve you the best possible VPN connection. That statement, however, was a little too vague for us to accept so lightly. We reached out to their live chat support and asked a thing or two about the speed of ZoogVPN’s connection; a chat support consultant responded in a matter of minutes:
We’ve established that ZoogVPN offers solid VPN services, but at what cost? We’ve reviewed our fair share of VPN providers, and from what we’ve been able to learn, running a VPN service costs money. The price of VPN providers, however, is not always correlated with the quality of their services. Nevertheless, ZoogVPN surprised us with its pricing plans, as we didn’t expect them to be so affordable:
ZoogVPN has a free plan and three paying solutions. The free plan contains limited features as it serves mainly to entice you into buying the premium version. The three paid plans have the same set of features and differ only in the time required for you to subscribe. The two-year pricing plan offers the biggest savings; it is available for only $1.25 per month, and you get to save up to 90%.
ZoogVPN accepts payments through PayPal, Bitcoin, and credit cards.
We always mention that a quality VPN provider always cares about its clients. If you want to test your VPN provider, check its customer support. Top-quality providers offer multiple ways for you to reach them. They design their websites in a way that it would be convenient for you to find the answers to your troubles.
Let’s see what kind of customer support ZoogVPN offers:
As you can see, ZoogVPN has quite an impressive customer support system in place. We tried reaching live chat support, and the support consultant responded promptly with friendly and informative feedback:
We also liked how the customer support sections were organized content-wise. We found plenty of useful content in the FAQ section where ZoogVPN thoroughly described the nature of its services.
All in all, with responsive live chat support and rich customer support sections, we really liked what we saw from ZoogVPN in this area.
A top-quality VPN provider will protect its users through strong customer protection policies. When you purchase services from a VPN provider, you expect that it won’t jeopardize the integrity of your personal data.
ZoogVPN offers the following customer protection policies:
These are all solid customer protection policies. Even though ZoogVPN claims not to log your online activity, it still collects a minimal amount of personal data. The provider declares that this is for legal reasons. As long as that is the only reason your data is being used, you should be safe.
We conclude this ZoogVPN review on a positive note. This VPN provider did more than enough to persuade us that it deserves to be ranked among the top VPN providers.
ZoogVPN’s set of features is outstanding, as it provides all the necessary features you would need from a VPN provider. It has well-organized customer support, with the live chat being particularly impressive. It also has lots of content on its website that will certainly help you if you need information. The server network is a little weak though, but ZoggVPN claims to have optimized its servers for maximum performance. The customer protection policies were also solid, except for the somewhat restrictive refund policy.
We think that ZoogVPN is a decent provider, but that they’re held back slightly by their confusing no-log policy next to a policy of keeping data ‘for legal reasons.’ Check out our reviews of top 10 best VPN providers if you are looking for more choices.
Our ratings for zoogvpn review are based on our professional experience and extensive tests with VPN providers between April 2014 – July 2014, taking into account user feedback and reviews we receive. As a friendly disclosure, some VPN providers do compensate us for customers we refer them, but this in no way effects their ranking on our website, nor our reviews.
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