HideIPVPN Review
If HideIP VPN’s network had continued growing, instead of the contraction in the last year, they could have moved up in our rankings. They have a good client, with decent features, and a slightly confusing pricing structure, but that could’ve been overcome by some sort of growth.
HideIPVPN Review Summary
Their clear policy on allowing P2P and torrenting on certain servers also helps users know what is and what isn’t acceptable on their service. All in all, we like HideIPVPN, but they simply don’t have the server network to rank amongst the biggest VPNs in the industry.
HideIPVPN Features
HideIP VPN have done some interesting things with their dedicated VPN client:
- DNS leak protection
- Application killer which stops certain applications, similar to a VPN killswitch
- Sorting VPN servers by speed
- Help with VPN encryption protocol selection
While this is not the most powerful VPN client that we have come across, it does cover some important points such as their application killer. Being able to sort VPN servers by speed also comes in helpful once you find that their server speeds are lacking in some countries.
HideIPVPN SERVERS & COUNTRIES
They have a very small, and dedicated group of servers. What is not a good sign is that they used to have more. Just a year ago they were in 8 countries instead of 7, and they had 30 servers instead of 28. This is not a good sign for a small VPN which should be growing, but is instead shrinking.
They currently have servers in:
- Germany
- UK
- USA
- France
- Poland
- The Netherlands
- Canada
These are some pretty major countries which will allow for getting around location-based censorship, but it is far below the numbers from major providers.
Reliability & Speed Tests
HideIPVPN has above average speed on some servers, however in other countries it has below average speeds. It all seems to depend upon the server you connect to, but the German server was the most consistently fast. It is also possible that their small server network was overtaxed at times. During a number of weeks of testing they were found to have no reliability issues.
Pricing and Payments
HideIP VPN has simplified their pricing structure from very complicated, to an industry standard structure. The different price points ar:
- $4.99/month: Billed annually
- $5.99: Billed quarterly
- $6.99: Billed every month
This change in pricing structure, when before they had a complicated tier system, is a big improvement. It has made their service easier to understand, and made it fairer for everyone who uses them. 
Support
Their support comes in the usual three manners. This includes:
- A rather extensive FAQ section
- Email support
- Live chat
Your best bet is to check the FAQ section first, and then use email support as live chat is limited.
POLICIES & LOGGING
An exceptional money back guarantee
HideIPVPN offers a 30 day money back guarantee on their VPN service. We haven’t personally requested a refund, but users who have requested refunds have not had major issues.
Good for surfing and downloading!
HideIPVPN keeps you anonymous and secure online. Their no-logging policy is strong, but not as well regarded as IPVanish. According to HideIPVPN:
“1. We know what user account connected to which server (and type of protocol used) – WE DO NOT TRACK YOUR ACTIVITY when you “pass through” our VPN servers.
2. Those informations are only kept for 3 days and automatically deleted / overwritten. 3 days is all we need to make sure if new client did or did not connect to our servers and if he/she is eligible for refund.”
Their data retention is for bookkeeping purposes related to data, and is deleted every 3 days. Not the ideal scenario, but it is a good policy for protecting their network.
Expert Recommendation
If HideIP VPN’s network had continued growing, instead of the contraction in the last year, they could have moved up in our rankings. They have a good client, with decent features, and a slightly confusing pricing structure, but that could’ve been overcome by some sort of growth.
The ownership of the service, or at least those who claim to be owners, are not forthcoming with the location of their offices. This could be a bit of a concern, they list Moldova and the USA as founding locations, but will not say where their offices are.
As it stands, they are an adequate VPN provider, but nowhere near a match for your money when compared to IPVanish.
HideIPVPN User Reviews
5 VPN Service
I have been using this company for the last 6 months, and am about to upgrade to NL and US servers. Support, when I needed them at the very beginning were very fast with all their responses, and solved my problems very quickly. I’ve had no problems with the connections in all this time, and would recommend to anyone.
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not able to setup acct
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DONT BUY…used to work in trial mode..ever since i have subscribed for 1 month period, doesnt work at all.. and customer care is useless.. they are asking me to go for manual setting, if i knew how to do it, i would have gone for other vpn apps..this app was simple to use, therefore i subscribed for it..and now i dont get refund as well..WHAT A WASTE..WORSE CUSTOMER SERVICE..AND THEY ARE REPLYING ME AS IF THEY ARE DOING ME A FAVOUR.. DO NOT INSTALL THIS APP GUYS..If any issue, u wont get refund
I left a 1 star review as a verified...
I left a 1 star review as a verified buyer on their own review portal and magically it doesn’t show up and there are 0% of one and two star reviews. I’ve been using them since 2011 and won’t ever touch them again after this. Shady as f***. Also their support comes at you like a pack of wolves trying to get you to change your mind without actually solving any of your issues or even apologizing their attitude seems to be that you’re always wrong and they’re right and don’t deserve this 1 star review.
My original reason why I tried to leave a one star review was because they kept spamming me while I’m on a holiday to leave a review even after I chose I don’t want to right now and to remind me later. Apparently their definition of “later” is in 3 days. I ignored the second spam mail to review I got but not too long after I got a third mail to review. At that point I gave them exactly what they so desperately crawed. All of this happened in less than 2 weeks.
As for the service itself their android app is so broken it’s unusable. It keeps dropping connections without warning and you have to manually reconnect to the servers every 15 minutes. Also drains your battery like crazy. This wasn’t such a huge deal for me since I prefer openvpn but might be to someone else who doesn’t feel like tinkering with openvpn profiles. Their servers generally work fine but certain popular servers slow down significantly and/or start dropping connections no matter the protocol at peak traffic times.
In conclusion a mediocre VPN service completely ruined by rude, self-centered management and shady business practices. They put up a fake smile to the public but don’t actually give a s*** about you as a customer. All they want from you is your money and a positive review so they can attract more customers and the cycle repeats.
Update: Hideipvpn reported this review as being against trustpilots guidelines, how surprising.
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make a favor for your self and do not waste your time with this app and the people who works for customer support. the number ONE useless VPN service on the market (version for Poland – this is what we are trying to use) 95% of the time this software is not connecting at all from android devices . the “smart” Dns is so stupid. we using thos DNS addresses provided by hideipvpn on samsung TV. (also for Poland). its so slow 90% of the time their is no way to stream HD 1080 without lag.
Good Service
I did try so many other VPNs and HideIPVPN it’s only one to allow me to use all websites online. If I am login to Polish location they really see me as I am in Poland and the same with other locations. All websites allow me to use their services because they really think I am in Poland for example. It’s not the cheapest VPN but it’s ok when subscribed annually. I hope this make sense.
Good but not consistently
I have been a customer since… maybe their beginning. They have been streamlining their apps and implementing new features throughout the years but that isn’t without headaches. After their latest update I have had problems with disconnections on my phone (Galaxy S9+) and certain websites just won’t load (phone and PC), regardless of protocol. As for their support, fast response time and they will give you options to try and solve any issues. I am currently subscribed to US VPN and Smart DNS.
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Its a great service overall. The speeds are pretty good for me since am able to stream shows on netflix in good quality. Their customer support is top notch. They are prompt and very professional.
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This is my 6th month using the service and my experience with them has been great. Got attracted to them by their 30 days money back guarantee and was impressed by the service. I have used them ever since and dont plan to stop any time soon.
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I have been using this app which was recommended by my friend 3 months ago and was working fine initially but since a month I started to face problems in connectivity. I have a valid 3 month pack, but I cannot use it now. please guide me how to use this service again like before. It was best before 3 months. Do the needful. please.
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used to work but latest version uses protocol my isp blocks. no option to change. shame as just renewed my annual subscription!
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Their customer support is great and its during a conversation with one of them that i learnt about their 30 day money back guarantee. I decided to try them out hoping to get my refund in case anything went wrong. Its been 8 months with them and obviously i did not get back my money. The service is great.
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The customer support is super great. They are always at hand to answer my queries. The speeds are another big plus for this service. I am able to stream stuff on netflix without any issues.
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HideIPVPN offered me a 30 day money back guarantee for their VPN service.I used this just to see how the service is and i have not looked back ever since. Its been 5 months of great service.
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Service works great, most notably the speeds are fantastic for me. Had initial problems before getting to use my current server. Their friendly and professional customer support were keen enough to listen to my issues and subsequently addressed them.
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I got this service to primarily access netflix as it is inaccessible where i am currently working temporarily and i am satisfied with the service. The quality of the streams is great.
App crash then stuck
App crashed then stuck “connecting” revealing IP. Refund refused within 30days Support is not helpful. (the one man band ‘aversion handling’ type of support) “have you tried a different protocol” “add your pc to team viewer” kind of stuff Refund refused with 30 days. The app not working is not part of the refund policy. Security not a priority here the kill switch is not system wide, you have to add apps. Support could not help with adding windows store apps to the kill switch. Daily email asking for a review for their site. If you do review your name is posted publicly on the HipeIPVPN site. Not recommended
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App does not open
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What a waste of time. Nothing works, impossible to log in….
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Nice
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Great, works very well.
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Best VPN service!
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Great app!!
I did try so many other VPNs and...
I did try so many other VPNs and HideIPVPN it’s only one to allow me to use all websites online. If I am login to Polish location they really see me as I am in Poland and the same with other locations. All websites allow me to use their services because they really think I am in Poland for example. It’s not the cheapest VPN but it’s ok when subscribers annually.
I hope this make sense.
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ON UR APP ON THE PLAYSTORE IT SAYS FREE NOT 9.99 THATS JUST DISGUSTING U MUST BE A SCAMMER SAME AS THE POTUS NO1 SHOULD USE UR APPS IM GOING 2 MAKE U ALL GET SHUT DOWN HAVE A KNIFE FORKING DAY
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Android is not connecting and ip does not change
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Good!
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Useless – very unclear instructions
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Excellent Support! Excellent app, speed and support from this provider! If you’re looking for a VPN that throws in free SmartDNS this one is it!
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I love this app!!! I’m very satisfied with this app. Very good speed!
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Best VPN app for Android, the app is stable after the update
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Adaptive to the network And very responsive
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Great service I’ve been using hideipvpn for nearly a year. Use it on my android phone & tablet, gen 1 ipad, pc and laptop, it just works. I won’t be changing anytime soon.
HideIPVPN - 17
Service works ok; however I purchased this whilst on holiday and it was the ONLY purchase I made on my credit card. Two days later I was contacted by the card’s fraud department as someone tried to take £4500 from my account. So I am EXTREMELY wary about the security surrounding this purchase and will not purchase again.
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It SuX. It Sucks..
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This vpn was not my first choice. I was looking for something that I could pay for no problem on google play store. Well this is it, it isnt the cheapest but definitely worth the money. The customer support is quick, friendly and amazing and once you are up and running…. no problems and great speeds in my experience. Thank you!
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Good Same as System App
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I found the 7 day refund to be a little cumbersome but I had an email confirmation of my refund within 6 hours…..Just be courteous and patient.
I was able to connect to netflix but resolution was poor…..they offered a dedicated
IP address as an add-on for around $4-5 that would probably work.
The chat line was most helpful and response fast.
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Best vpn This is the best vpn service I ever used I simply love it
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Great app. It’s well working all the time. Speed connection is great. Really recommend it.
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Junk Like I said Junk
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Doesnt work Right when i download it it it keeps force closeing ugh
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Hideipvpn Would not open would give no stars
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G Like
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It doesnt work in Iran
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Excellent app and excellent service! Does exactly what we excepted it to do! No more clicking through settings to lunch VPN connection, no more manual setup, no more remembering passwords. Thanks HideIPVPN – as always you do not disappoint!!!
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HideIPvpn Been using this company for a couple years now and love their services and customer support. Been waiting for this app to come out and couldn’t be happier. Well done staff!
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Favorite vpn company This is my favorite vpn company… Their customer support is excellent
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Best VPN app eveeeeer !!!