PureVPN provides an unlimited VPN Service with 750+ servers in 140+ different countries, and supports all major protocols and devices. The PureVPN software is very easy to use and has tons of great features including a traffic log chart, auto-reconnection, a killswitch, and the ability to split select traffic through the VPN and other traffic through your local network, known as Split Tunnelling.
Unfortunately, PureVPN’s customer support is horrible. We’ve contacted them on multiple occasions only to receive week-late replies or no replies at all. So if you were to have any issues or need to cancel, you’d be out of luck!
Overall, PureVPN offers a great service. However, their poor customer support leaves us no choice but to not recommend PureVPN at this time. If you’re searching for a comparable VPN with excellent support, we’d recommend IPVanish or VyprVPN.
PureVPN is faster than most VPN providers we tested. They own their entire network and control their own servers. They have no third parties interferring, and are thus able to ensure fast servers on their own with no outside interference. When connected, you can typically expect speeds with 90% of your maximum without a VPN. This compares well to most other VPNs, and puts them in the upper range speed-wise.
Pure VPN has one of the most extreme pricing plans that we have seen:
|per month, billed biannually||$$8.95|
The Pure VPN software is easy to install, and comes in a configuration for any type of OS or device you care to name, and a few you likely don't know.
The software also has some great features built into it, and they're quite easy to use:
Pure VPN has always been noted for their large network. With over 750+ servers worldwide, and servers in over 140+ countries, they have an impressive network. They are sure to concentrate their server numbers in the UK, USA, Canada, and many Asian countries.
Also notable about their network is the fact that it is entirely owned and operated by them. This means that they do not rent servers from third parties, and they control each and everyone of their servers.
We have nothing against PureVPN, but after recently experiencing horrible customer support and receiving complaints from customers, we have to rate their support poorly.
We contacted PureVPN in regards to an issue. They sent us an automated reply right away telling us that we should expect a reply within a few hours. We never did. We decided to contacted them again using our alias (that we used to purchase their VPN) regarding a similar issue... Silence again! We contacted them a 3rd time, this time posing as a potential customer. BAM! A response came right away.
In short, our experience showed that their Customer Support is there. However, they’re only there to sell their service and will ignore you if you have an issue. The logic behind this makes no sense, but this fact alone ruins everything else that was good about this company.
PureVPN support methods
PureVPN have support, when they respond, in these ways:
PureVPN offers a 7 day money back guarantee on their VPN service. While we have not needed to request a refund, many users who have requested refunds have had a few issues. Talking to their customer support can be problematic at times for some users.
PureVPN keeps you anonymous and secure whenever you’re online, and only log a minimal amount of information. PureVPN logs server connection attempts only to track abuses. They do not log which websites you visit or outgoing traffic. According to PureVPN:
“We only log the times you connect and disconnect from our service. We do not log what activity you get up to behind our VPN service, such as what websites you visit and who you talk to.”
We want to recommend PureVPN as they were the best options for SSTP (a very secure encryption method), offer dedicated IP addresseses, and a few other awesome features. Unfortunately, we cannot recommend a VPN with bad customer support – which is the case with PureVPN.
We would not recommend PureVPN for most users, especially those who are not tech savvy and frequently need help. There are plenty of alternatives that you’ll find in our Top 10 VPN list. If you absolutely need some of their unique features, we’d say tread carefully as their features are available on other VPN providers with better customer support.
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