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Express VPN Review

Express VPN

Express VPN

Company
Express VPN
Starting Price
$8.39 / Monthly, billed year (Grab this Deal)
Founded
2009
Location
British Virgin Islands
Customer Rating
Our Rating
#18 for Android
#1 for China
#11 for Home
#14 for iOS
#1 for Kodi
#5 for Linux
#22 for Mac
#3 for Netflix
#9 for NoLogs
#8 for Router
#16 for Streaming
#3 for Torrenting
#22 for Windows
  • Quick Summary (TL;DR)
  • Features
  • Servers & Countries
  • Reliability & Speed test
  • Pricing & Payments
  • Support
  • Policies & Logging
  • Expert Recommendation

Express VPN In a Nutshell

ExpressVPN’s quality of service has improved a lot in recent years. They have several servers in different countries all over the world. The company also offers virtual server locations for areas where it’s hard to establish a fast and reliable connection.
ExpressVPN has advanced IP and DNS leaks features, a kill switch feature, zero-knowledge DNS servers, and the ability to turn off IPv6 detection. These features make ExpressVPN a premium VPN provider, and a great choice for users who value security and privacy. The prices are a bit on the high end, but user reviews show doesn’t matter because people are quite happy with the service.

Reliability & Speed Tests

ExpressVPN was found to have minimal impact upon speed. As a regular web user you will likely experience no change in how quickly you feel that you’re browsing the web. Here’s the speed of the connection used during testing with no VPN: express vpn speed test Here is that same Internet speed when connected to a server in the UK: express vpn speed test uk And a server in the USA, which was further away from the testing location: express vpn speed test usa Testing with random servers across the world was then conducted, with no noticeable slowdowns. There will be ping issues and lag the farther you connect from home, but this case is true of any VPN. Looking at the reliability of the connection, we found it to be adequate. ExpressVPN boasts of having 99.9% server uptime. We cannot state that this claim is valid, as we experienced two disconnects during our testing. This was slightly more often than that of other providers we tested, albeit by a very small margin.

Pricing & Payments

ExpressVPN have taken the route of many other VPNs and offered their same service across three price points: express vpn pricing plans Each price gives you access to the same service. The only difference is the length of time you can access ExpressVPN. Best of all, no matter which package you choose, you’ll get a 30-day money-back guarantee! That’s more than enough time to figure out how you feel about ExpressVPN’s service. If you honestly look at the pricing, ExpressVPN is on the high end amongst VPN providers. The company does offer a premium product, as quality never comes cheaply. At the end of the day, if you’re not satisfied with the value for your money, that guarantee is waiting for you during the first 30 days.

Features

The interface makes ExpressVPN feel like it’s part of the previous generation of VPN software. Everything comes as a pop out menu from the main screen. In contrast, other VPN providers have moved towards a one-window design, with tabs to guide you through the options.

ExpressVPN is still using pop outs for everything. This makes the interface less ‘clean’ than that of other VPNs. For instance, when selecting a server country, you’ll get a window as an isolated pop out. Here’s what you actually see after clicking ‘Select Another Location’ on the menu:
express vpn software
Two windows side by side. Next to ‘NOT CONNECTED’ you will see three dots. Clicking that gives you a dropdown menu with more pop out windows. This interface is not the sleekest we’ve seen, but it’s still perfectly functional.

Features

ExpressVPN offers basic features, like auto-connect to last location and the launch on start which plays to the VPN’s strength of being easy to use:
express vpn software
Checking both boxes will automatically connect you to the last VPN server country that you used when you started your device. Other features that ExpressVPN offers are:


  • Network lock: This is the provider’s kill switch feature where all Internet traffic will stop if the VPN connection unexpectedly drops. There is also a feature that enables you to stay connected to devices like printers and file servers even when the network is locked.

  • Split tunneling: You can select which apps will use ExpressVPN, and which ones won’t. By default, all apps will use the VPN.

  • IPv6 leak protection: If the checkbox is marked, IPv6 address detection during a VPN connection is prevented.

  • DNS leak protection: Make sure to turn this feature on so that only ExpressVPN DNS servers will be used; this will prevent DNS leaks. Plus, running the provider’s own DNS servers means that there will be no DNS blocking and activity or connection logs.

  • In-app VPN speed test: ExpressVPN is one of the few providers who have a speed test in their app. The speed test ranks all its servers based on download speed and latency; both factors are used to create the speed index.


On the encryption side, ExpressVPN allows you to select from a wide range of VPN encryption protocols:
express vpn software features
You can choose between UDP-OpenVPN, TCP-OpenVPN, L2TP-IPSec, and PPTP. You can also set ExpressVPN to select a protocol that’s best for your network.

If you’ve been paying close attention, you’ll have noticed that the first and second features are from the same window, just under different tabs. The last tab says ‘Advanced.’ We expected to find advanced features in there, such as VPN kill switch technology, or IP address changing. All that we found under that tab was the option to send ExpressVPN connection data for service improvement. This was quite disappointing.

Servers & Countries

ExpressVPN has more than 2,000 servers in total, and 148 server locations in 94 countries in the following regions:


  • North America

  • South America

  • Europe

  • Asia Pacific

  • Middle East

  • Africa


Aside from physical servers, ExpressVPN also have virtual server locations in some countries. With virtual server locations, you will be assigned an IP address of the country of your choice, but traffic is routed through a different server that’s located in another country that has a better connection. Below are some of the countries where ExpressVPN has virtual server locations:

  • Bangladesh (via Singapore)

  • Brunei (via Singapore)

  • Cambodia (via Singapore)

  • Ecuador (via Colombia)

  • Venezuela (via Brazil)

  • Vietnam (via Singapore)


According to ExpressVPN, less than 3% of its servers have this setup to ensure that the connection is fast, secure, and reliable, something that’s difficult to attain in some countries.

Support

We found customer support to be average. You can get help via:


  • Live chat: This is good for quick questions. Supplied answers are cut and pasted from a template so don’t expect to get too far with your problem. The agents were responsive and tried to be helpful, but they will also point you towards their guides.

  • Email/Support Ticket: This is the most efficient option for in-depth needs. Response times were found to be adequate, ranging from hours for smaller issues, to up to 24 hours for problems which required multiple people being involved.

  • Tutorials/Guides: ExpressVPN has built a number of tutorials and guides on how to use its products. Troubleshooting guides can help you solve basic problems without contacting support as well as educate you about VPNs. The setup guides will take you through the most basic of steps. Just shows that ExpressVPN made these guides for enthusiasts that are still beginners in online privacy.


We found the customer support team on the email/ticket side to be the most helpful. Live chat was, at best, nice to have but only helpful for general inquiries.

Policies & Logging

ExpressVPN is a well-known VPN that operates from the British Virgin Islands. This location is a huge bonus as the company is exempt from US and EU data retention laws. If that’s not enough to sway you, ExpressVPN also offers a 30-day money back guarantee if you have any issues with its service. As the VPN provider started in 2009, it has had plenty of time to work on its product. Disconnect problems are infrequent, speeds are minimally impacted, and there’s a good selection of servers worldwide.
ExpressVPN has a no logging policy. It also has a policy against collecting browsing data from its users. From the company’s Terms of Service:

express vpn privacy policy
They then go on to state that they will record when you connect to the service, which server you connect to, and how much data you transmit per day:
express vpn logging policy
We conclude that ExpessVPN does not keep any information that is user identifiable, but it will keep information which can track abusers. For instance, when an ExpressVPN server was seized in 2017, the Turkish government found no useful logs. That time, the server was suspected to be used in deleting important information in the Gmail and Facebook accounts of the assassin of Andrei Karlov (Russian Ambassador to Turkey).
In the Terms of Service, ExpressVPN also forbids anyone from violating copyright. In reality, the company does not block or disallow P2P file sharing. It even has a page dedicated to using uTorrent with ExpressVPN.

Regarding court orders, ExpressVPN will only react to those it receives from the British Virgin Islands, its host country. At the time of this writing, not a single one had been sent to the company.

Technical Assessment

Expert Recommendation

ExpressVPN is among the best VPN providers with a software package that will satisfy the needs of most VPN users. Use ExpressVPN if you want:


  • A ‘one button’ approach to connectivity.

  • A consistent connection speed with few drops.

  • To be able to download via P2P and torrenting.

  • A wide range of server host countries for unlocking geo-blocked content.

  • IP, DNS, and IPv6 leaks protection.


If you’re willing to pay a premium price for the feature-rich software package and the huge VPN server numbers, then ExpressVPN is a good choice for you. Check them out, or other VPN providers that we’ve tested and reviewed, by clicking on the links below.

Visit Express VPN
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User Reviews of Express VPN

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Express VPN
Average rating:  
 9 reviews
by Jeremiah on Express VPN

Expree VPN has given me a consistent connection fast speeds with very limited drops. I am able to comfortably download huge files via P2P and torrenting something that i couldn't do before getting express vpn.

by Maria on Express VPN

This is my third month using this service. Over this period i have enjoyed a consistent connection with good speeds and very few drops.Their customer support especially via email are great. You get an in depth response for your query.

by Bradley on Express VPN

Its great for p2p downloading. The speeds are pretty good for uploading and downloading heavy files. Their customer support is friendly and conducts itself in a professional manner.

by Andrew on Express VPN

I got the service after reading through their policies and getting hooked by their 30 day money back guarantee. Its been 2 years now and everything works well for me. The few hitches i have had have always been addressed and handled well in good time.

by Beatrice on Express VPN

Express VPN has offered me superb services over the course of 16 months. Their very friendly customer support informed me of their 30 days money back guarantee policy in case anything was to go wrong. Fortunately nothing went wrong and i have been with them going to my 17th month today.

by Katherine on Express VPN

What hooked me up to this service is the fact that they have a very huge selection of servers that i get to choose from. I am able to access content thats blocked in my country of work whenever i need to. It works for me great.

by Martin on Express VPN

Express vpn has worked amazingly well for me. I got it primarily to access torrent sites that have been blocked where i study. I get a consistent connection and barely any drops.

by sd on Express VPN

great

by Ryan on Express VPN

Probably the best vpn I've used in a long time. I've been using Express VPN for the past few months now and it's really good on my Mac. I love the fact that I can use it on both my iPad and Computer at the same time. I recently went to Australia and it was definitely the highlight of the trip considering all the limitations down there, like netflix and thepiratebay. 100% would recommend!

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