Reliability and Speed

Speed wise, Hide My Ass was found to feel the same when you’re using it as any other top 5 VPNs tested. Streaming video speed is normal, and everything else loads as quickly as you’d expect. Here is how the connection was performing on the day of testing without a VPN connected: Our Speeds Without HideMyAss When using HMA, you find that they have virtual servers for clients who want a connection in the USA, but who are far outside of the USA. When tested, the closest virtual USA server was in France: Our Speeds On a HideMyAss Server Located In France: To compare, here are the results with a server in Manhattan, NYC: You get a quicker ping rate with the physically closer virtual server, and roughly the same download speed with either one. When using the connection to surf around the web, the virtual server feels quicker. A UK connection had similar results, showing that all connections would operate at nearly exactly the same speed: Our Speeds On a HideMyAss Server Located In the United Kingdom After three entire days of testing, HMA did not once drop a connection. Every connection felt exactly the same as the next, regardless of whether the VPN server was 100 miles away, or 10,000 miles away. Of particular note is HMA’s dedication to monitoring their servers. Out of the 900+ servers that were online when we tested, only 5 were found to be offline, and those servers were in remote locations. Best of all, HMA has been found to work perfectly fine with all geo-blocked content providers – including Hulu. Some IP addresses are blocked by Hulu, simply switching to another US based or virtual server can unlock it for you.

Service Plans

Hide My Ass has three price points:

• 1 Month – $11.52/month
• 6 Months – $8.33/month
• 12 Months – $6.56/month
Each one will renew unless you suspend your account. If you really only want one month, you have to be on top of cancelling it. Regardless of which package you choose, you still get all of their excellent software and all of the benefits which go with it – along with complete access to their world conquering network. Best of all, each plan comes with a 30-day money back guarantee. There are some strings attached that have caused users some headaches, but few VPN providers offer a refund at all after 7 days. In comparison to other VPN providers, they rank around the lower end of the price spectrum. Not quite as cheap as Private Internet Access, but roughly the same as our number one ranked IPVanish. Considering all of the useful features that come with their software, and the incredible coverage of their network, they are still a good deal in the industry. For discounts, HMA will have them from time to time. You have to check with their website to see what they have going on right now. Generally speaking, they offer a discount in connection with major world events. Their graphic for the 2014 FIFA World Cup, and the discount with it, was our favorite. It was a donkey playing soccer, what’s not to love?

Price Plans

Software and Features

Hide My Ass has a truly innovative piece of VPN software for their exceptionally large network. Users who first discover just how large their network is, the largest in the business, could worry about how they’ll manage to use such a complex tool.

As soon as you start using their VPN software, and get over a short learning curve, you’ll know that you never have to worry again. Keep reading for our breakdown of their software, and its features.

User experience
With such a complex network, you’d expect Hide My Ass to have VPN software that’s just as complex to use. This isn’t the case. They’ve taken the essentials that the average user needs and placed them right in the easiest place to find them – the ‘Dashboard’ tab.
From the Dashboard you can quickly change which country your server is in from the ‘Quick VPN Country Change” menu:



This really plays to Hide My Ass’ strength as a tool for defeating geoblocking. You can enjoy their software entirely from the Dashboard tab and never have to stray. This is what the average user will do.
For users with more advanced needs, you’ll find it’s simple to customize your experience. The country selection tab easily lets you navigate their worldwide network via a text based listing of all their servers grouped by country, or the world map we prefer:


Advanced users can simply keep on looking down through the tabs to find their:

• Simple IP address settings tool.


• Secure IP Bind, more often known as a VPN kill switch.


• Speed Guide for the fastest servers near you (Ping tested)


• Choosing between a direct connection, HTTPS proxy, or SOCKS proxy.

• Launch when the system starts.


• Auto Path for OpenVPN problems where it automatically tries to solve issues.


• Use load balancing that switches you to a less busy server within the same city. You can choose how ‘crowded’ the server is by percentage.

• Windows


• Mac


• iOS


• Android

Along with instructions to set it up on a router, or manually. This is a shorter list of platforms compared to others, such as IPVanish, but it does cover the vast majority of users.

CPU load
Hide My Ass’ software is slightly larger than some we’ve tested in terms of file size, but it will not take up very much space on your hard drive at all:
Given the size of their network, you’ll be surprised to find that it only uses around 48.8MB of active memory. For a modern laptop or desktop computer, you’ll be able to run your torrent client, browse around the Internet, listen to music, and play around in a graphics editing program while Hide My Ass is open with no problem. We know this because we tested it!

Overall, Hide My Ass has one of top VPN software tools we’ve used. The interface is clean and easy to understand. You can use their more advanced features with limited knowledge. Navigating their large and complex network is made simple through how they designed they designed this excellent piece of software.

Servers and Countries

As we said in the summary, Hide My Ass has the largest VPN network in the world. The highlights, as of February 7/2015, include:

• 840 total VPN servers around the world


• 280+ server cluster locations


• 220+ countries with at least one server


• 120,000+ IP addresses

You just can’t match that to any other VPN provider. Hide My Ass wins, period. They have servers in places you haven’t even heard of, but the people who live there sure appreciate it!

Customer Support

Hide My Ass customer support comes in three forms:

FAQ: The Hide My Ass FAQ is huge, with several different categories clearly arranged to help guide users as to where the information they want may be. “Getting Started,” “Jargon Buster,” “Knowledge Base,” and “Other Goodies” are the categories, and each one helps users in a different way.

Email/Help form: This is the most common way to contact them, and is the weakness of this exceptional provider. Response times have been slow in the past, sometimes taking as long as two days, and this has to be acknowledged.

Live Chat: Their live chat is featured on their homepage, not their support page. Which is odd, we’ll admit, but they’re available 12 hours out of a day. You won’t get answers to complex questions here as most of the time you’ll get cut and paste URLs as answers.

Their customer support can be thorough and helpful, but our experiences, and the feedback from our readers, has pointed out some weaknesses in their customer support. We believe that a well supported customer is a happy customer, and felt it was right to lower their ranking to number two from number one because of this factor alone.

Policy Highlights

Hide My Ass is, hands down, the biggest VPN provider in the world. With 940 servers in 221 countries, and always growing, across the globe, no one touches Hide My Ass for sheer numbers. They’re based in the UK, and have spread further than any British export that isn’t soccer!

Our experiences with Hide My Ass over the last 3+ years have generally been very positive. Their huge network ensures that we’re always able to connect to nearly any country we could want to connect to, their software is easy to use while offering advanced users incredible features, and their 8+ years in the Internet privacy industry has prepared them for nearly everything.

The only thing holding them down to the number 2 position is their support, which has been slower at times. We have received feedback from our readers on their slower response rates, and we’ve listened as we know how important good support can be. The other drawback is their logging policy. They do log user activit,y and they have worked with law enforcement in the past when handed a subpoena.

Conclusion

Hide My Ass is a force to be reckoned with on sheer size alone. With their network size, exceptional software with its advanced features, and competitive pricing, it is hard to beat Hide My Ass as your VPN provider of choice.

The only thing holding them back right now from the top spot is their occasionally lagging customer support. With all of the resources available to you in the FAQ section, and how reliable their service is, you can expect to use their support very infrequently.

If you are looking for a VPN to do P2P file sharing, you’re better off looking at another VPN provider, like CyberGhost, as Hide My Ass do not allow this. They also log user activity, making this not the most private possible VPN choice. For the average Internet user that wants to increase their security, stream some videos on Netflix, and unlock geo-blocked content, Hide My Ass does everything you need.