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IPVanish Review

IP Vanish

IP Vanish

Company
IP Vanish
Starting Price
$6.49 / Monthly, billed year (Grab this Deal)
Founded
2011
Location
US
Customer Rating
Our Rating
#1 for Android
#1 for China
#1 for Chrome
#1 for Home
#1 for iOS
#1 for Kodi
#1 for Mac
#1 for NoLogs
#1 for Russia
#3 for Torrenting
#1 for Windows
  • Quick Summary (TL;DR)
  • Features
  • Servers & Countries
  • Reliability & Speed test
  • Pricing & Payments
  • Support
  • Policies & Logging
  • Expert Recommendation

IP Vanish In a Nutshell

Founded in 2012 in the USA, IPVanish is already considered one of the top VPN providers in the industry. While they may be young, its core team has over 20 years of professional experience in Internet technology. This has helped IPVanish earn its status as one of the most reliable VPN providers in the industry.

Our experience with them has been nothing short of exceptional. It wouldn’t be an overstatement to say that IPVanish should logically be your number one choice for VPN services as well. Here are things they excel at:


  • Disconnects are nearly non-existent

  • An anti-logging policy

  • 10 simultaneous connections on multiple devices

  • 24/7 customer support

  • Unlimited server switching, bandwidth, and P2P traffic

  • A 7-day money-back guarantee


Additionally, IPVanish allows P2P and BitTorrent online content discovery on all its servers and provides advanced features such as IP address cycling. With a fast, highly-configurable app, and surprisingly efficient support, IPVanish always makes sure that everything keeps running smoothly.

Reliability & Speed Tests

IPVanish absolutely shocked us with their speed. Here is the government throttled connection used by the tester without IPVanish’s VPN at the time of testing: Our Speeds Without IPVanish Speeds Without IP Vanish Here it is connected to a server in the USA: Our Speeds On an IPVanish Server Located In the USA Speeds With US IPVanish Server Here it is connected to a server in the UK: Our Speeds On an IPVanish Server Located In the UK Speeds With UK IPVanish Server   The speeds that you can achieve by unlocking government controlled throttling are unparalleled. Every attempt was made to try and slow this connection down, but it remained strong throughout testing. IPVanish is our best VPN provider for many reasons. One of which is that after a solid month of testing their service, not once did it drop a connection. This is truly remarkable as all VPN providers experience the inevitable drop, but this isn’t the case with IPVanish’s top-notch Tier-1 network. Server speed did not once noticeably slow down. A number of servers from all across the world were used, and all performed equally well, with some being slower than others due to the countries themselves having slower networks. Your results may vary, but it is a very good bet that what you get out of IPVanish is the best you can expect from any VPN provider.

Pricing & Payments

For a top-quality VPN that only operates its own servers, IPVanish offers competitive prices compared with other VPN providers in the industry. The standard prices of its packages are the following:

  • One month: $10.00 per month
  • Three months: $8.99 per month
  • One year: $6.49 per month
When it comes to the payment methods, IPVanish accepts most major credit cards and PayPal.

Features

IPVanish has a VPN client which is not one of the best on the market, but also one of the easiest to use. It’s lightweight, looks great, and is simple to use. It’s packed with all the features you could want and doesn’t crash or have compatibility issues as far as we have tested. That’s the gist of it, but keep reading for a more detailed look at IPVanish’s VPN software.

IPVanish VPN software dashboard

User experience

IPVanish gives you perhaps the most easy to use software out of all the VPN providers that we have tested. Simply select the city you would like to connect to, and the software will choose the quickest server for you. The ‘By Map’ tab works great for this:
ipvanish vpn map software feature
For many users, this is enough. They want a connection that’s securely encrypted, their IP address hidden, and to be able to help unlock geoblocked content. If that’s all you want, this is all you need to know. The software makes sure you have the fastest connection, and you can go about your business once you see the green checkmark in the upper-right hand corner.

For users who want the best protection and privacy possible, IPVanish has an easy way to experience that as well. Under the Settings tab you will find their IP Address switching, and Kill Switch. IP address switching explains itself, your IP address is changed every 1 – 24 hours. The kill switch tool is explained in this pop down warning:


Simply clicking on these turns them to a checkmark. Having the best protection available through a VPN is that easy with IPVanish. You can’t ask for a simpler experience.

Incorporating their Support tab into the software experience was another great idea from IPVanish. Why waste your time going to their website and looking for support when it has a dedicated tab waiting for you:

User-Interface

IPVanish have designed their software to put the most important information right in front of your face. The Dashboard is the tab you see when you open their software.

It gives you what you need to know immediately, and the tabs along the side let you easily scroll through your different choices. The narrow window can sit on your desktop without getting in the way if you choose to not minimize it.

Previous versions of the software were a bit uninteresting to look at. The current version has a world map which gives you that little touch that makes it as fun to use, while making the interface more engaging.


Features

IPVanish VPN’s software is feature rich. They have two types of features. The first type are designed to make connecting easier and faster. You can choose:


  • To start on login, or start when IPVanish launches. This controls when it automatically connects for your convenience.

  • Which city you want to automatically connect to.

  • To automatically check and download updates. This makes it easier to stay securely connected when patches come out.


Each of these makes connecting easier. You can set it so that the VPN software does everything for you, and you never have to think about it again. You’ll find these under the Settings > General tab:


Their extra security features are also ‘set it and forget it’ ready. Look under the ‘Settings,’ ‘Connection’ tab for:

  • Connection protocol selection: Choose from OpenVPN, L2TP, and PPTP encryption settings. Once you set it to the one you want it will automatically stay that way.

  • Kill switch: This automatically ‘kills’ your entire Internet connection if the software senses a connection drop. For those who torrent, or do secure file transfers, this will save you from your real IP address, and data, being leaked during the very rare occasions when their service disconnects.

  • IP Address Changing: Make it harder for hackers, Ad networks, and corporations to track your activity across the Internet by automatically changing your IP address at one, two, six, twelve, or twenty four hour intervals.


An included feature that’s automatically on is their NAT Firewall. It offers a further layer of protection from intrusion attempts while you use the service. It automatically turns on when you connect so that you don’t have to do anything.

Note: For those who are not currently using Mac OS X 10.10 or higher. The IP address and VPN kill switch features are not available on software for those using older versions of Mac OS X. Windows users will have no worries on this.

Reliability

IPVanish has the most reliable VPN client we have tested. After months of testing, and a little bit of effort put into getting it to crash, there was never one instance of it crashing. IPVanish have simply created the most reliable tool possible for their incredibly reliable connections.

No problems were had with load speed of the software. Some days it takes longer than others for the software to ping all of the servers. This is a difference of 10 – 20 seconds at most.

Platforms and compatibility

IPVanish currently have dedicated software built for:

  • Windows

  • Mac

  • iOS

  • Android

  • Windows Phone

  • Ubuntu

  • Chromebook

  • Routers


If there’s a system worth installing it on, IPVanish has your VPN needs covered.

CPU load

IPVanish’s software is very lightweight to run. Using a miniscule 58.1MB of active memory, your computer will keep on running as if it isn’t even there.

This test was run on a 2009 MacBook Pro with 4GB RAM and a 2.8 GHz Intel Core 2 Duo, an older model for sure. Even it shrugged off IPVanish’s CPU load needs. A new iMac, MacBook, or even a Windows PC will barely register its presence.

Final thoughts on the software

Overall, the IPVanish VPN software is top notch and hands down one of the best in the industry. It looks great, works even better and has all the features you could want in a VPN. Another reason IPVanish is at the top of our list.

Servers & Countries

IPVanish’s VPN network spans 40,000+ IPs on 1,100+ servers in over 60 countries, providing you with the ability to access every restricted corner of the globe anonymously. Let’s look into these numbers a bit closer and see why they’re important for a VPN provider:


  • Geographic diversity: In terms of geographical diversity, there are only a handful of VPN providers that can match this kind of geographic coverage and boast this large o a number of server locations. When it comes to VPN providers, the bigger the geographic diversity, the better. This way, users have more options to tweak their location and have reliable connections when they travel abroad.

  • The number of servers: As more servers mean servers will be less crowded, a sizeable server count can be a very important factor for VPN users. If a VPN server is full, you’re forced to share limited bandwidth with other users. The fact that IPVanish has over 1,100 servers means that users can enjoy high speeds and a high level of security.

  • Tier 1 provider: Another important benefit with IPVanish is that it owns and manages its entire service network. This eliminates the need for third parties meddling in the service, which is one of the main elements that distinguish IPVanish from the rest of the VPN providers.


The way IPVanish works is that it hides your real IP address behind an anonymous IP address. Search engines, online marketers, websites, your ISP, and practically anyone on the web will have no way to trace your online activity back to you. This means that you will be able to avoid location identification, ads, or other marketing campaigns. You can also have access to geo-restricted websites just by using IPVanish’s services.

Support

Everyone who has had experience with a VPN service provider knows how important it is for the VPN provider to have a reliable, friendly, and—most of all—responsive customer service team. Customer support is actually an area where too many VPN providers fail the test, but then IPVanish is not like most providers. IPVanish has three customer support methods:


  • Email: If you plan to contact customer support within working hours, we recommend this method as the response is prompt. If you send an email outside of business hours in EST time, the company will respond to you on the next day.

  • Live Chat: During 9 AM to 5 PM EST, you can reach IPVanish through live chat, which is just as responsive as email support. We recommend the live chat for basic questions alone, as we received more thorough and useful answers through email support. You can find the live chat support at the bottom right of IPVanish's website.

  • Support Categories: The IPVanish FAQ is about as long as the novel War & Peace. The company has really done a good job on their FAQ section, with useful content that will turn every VPN beginner into a knowledgeable user. Furthermore, the support categories also include setup guides, billing questions, troubleshooting, and announcements. Customers always appreciate this kind of knowledge base.

  • Phone support: IPVanish also offers phone support, and users can make contact by dialing +1-800-591-5242 within business hours. Operating hours are 9 AM to 5 PM CT, from Monday to Friday.


To test IPVanish's customer support service, we disguised ourselves by creating a fake email account and a fake problem to test just how good their customer support really was. We wanted to see how the company would treat regular users; to our surprise, the company responded with a high quality follow up.

Policies & Logging

IPVanish offers a solid refund policy to protect your money, and an anti-logging policy which protects your data:


  • Refund policy: According to the company’s website, if you aren’t 100% satisfied with IPVanish and its VPN services, the company will gladly refund your payment as long as the refund is requested within a week from the date of the purchase. Requests made after seven days have passed from the purchase date will not be admitted.

  • How long it takes to receive the refund: Once the refund is requested and canceled from your Control Panel on the website, the refund will be automatically processed. According to the website, every eligible refund request shall be processed within 10 business days. However, customers who sign up using a non-refundable payment method will not qualify for a refund. Instead, you are offered another service.

  • No logging policy: IPVanish has a very strict no logging policy. The company claims not to monitor your account use. It only knows you through the account you set up when you purchased its service. According to the website, IPVanish doesn’t record any of your activity while connected to its apps in order to preserve your civil right to privacy.

  • No traffic limitations: IPVanish doesn’t limit any traffic. Everything is allowed, including P2P file sharing and torrenting.
    Privacy: IPVanish protects its users with rock-solid AES-256 bit encryption and support for highly secure protocols like OpenVPN and IKEv2.


With IPVanish’s completely anonymous service, plus its solid refund and no-logging policies on all traffic types, every user is protected and can enjoy a high-performance VPN with good speeds.

They do not offer their services to those in countries where it is prohibited to use a VPN. This includes Iran, North Korea, Sudan, Cuba, and Syria. Those outside the country who then go in report no issues so far.

Technical Assessment

Expert Recommendation

Apart from the obvious reasons like high-speed performance and impressive customer protection, there are several other elements that have made IPVanish a one-of-a-kind VPN provider:


  • Reliability of connections

  • Speed of connections

  • Dedication to privacy and anonymity

  • Commendable customer support

  • Exceptional Tier 1 network

  • Thorough support categories

  • Competitive prices


Put together, all these factors make IPVanish one hell of a VPN provider. To summarize IPVanish in one sentence: It does everything a VPN provider should, and it does many things better than anyone else. Once you’ve tried out its services, you will understand why we rank IPVanish as the number 1 VPN service provider in our overall review, and in several sub-categories.

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User Reviews of IP Vanish

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IPVanish
Average rating:  
 34 reviews
by Craig on IPVanish

Having had nasty experiences with similar VPN providers i was keen on getting a provider who has a money back guarantee in case something went wrong. ipvanish have a 7 days money back guarantee and that gave me the confidence to get their services. Its been 2 years using them and i am glad i made that decision. Their multiple locations and simple interface are another added reason i have stuck with them.

by Salome on IPVanish

I acquired their services primarily for downloading stuff using torrents. Their connection has proven to be very reliable over the period of time i have used ipvanish. The speed of their connection is equally fast.

by Rachel on IPVanish

IPvanish has been a very reliable VPN service provider for the last three years. I use it both on PC and on my mobile phone. The speeds are great and the few occasions i have had a reason t contact customer support i have had my issues handled promptly and professionally.

by Silvia on IPVanish

I love this VPN service due to the fact that am assured nobody out there is monitoring my stuff and that am able to download stuff using torrents at great speeds.

by Karen on IPVanish

I have had quite some disappointments in the last couple of months with the last VPN service i was using . Did quite a bit of research before paying for IP vanish. I am glad i got exactly what i read about them. It is fast has lots of features and does the job right for me.

by Robert on IPVanish

The experience i have had using ipvanish in the last 7 months has been nothing but phenomenal. Great customer support and even better service from this vpn.

by Julie on IPVanish

I have been using ipvanish for the last 3 years. The experience has been great. Their customer support has been exceptional every time i have had an issue it has been addressed professionally and promptly. Just renewed my subscription and thought i should share my experience.

by JB on IPVanish

IPVanish is my favorite VPN. Super fast and tons of features. It sometimes has issues connecting but nothing major. Well worth it. I opted for 12 months for the discount and it was well worth it. Also like that you can login on multiple devices. Extra for the same $.

by Jia on IPVanish

This is my personal IPVanish review I want to share with others. First of all, IPVanish offers one of the best and simplest to use VPNs on the market. It looks nice, works exactly as it should (most of the time) and has tons of locations to choose from. The features aren't too bad either, with the new VPN kill switch and auto start.

Now, my only issue with it is that it stopped working for me at one point without notice. One day I turned on my computer and it should would not start. It was crashing and I had no idea why. Anyway, I has to uninstall it and clean up some system cache and reinstall it to get it to work. It was odd and I haven't heard of this case happening before but I thought I'd share.

I didn't contact support (i'm more of a DIY person) so I don't know if they would have helped. I did get it working again, so I'm happy with that. 4 out of 5 stars for me.

by Domenick on IPVanish

I absolutely love IPVanish. Great VPN, tons of features and always reliable. I have it on always on, so I'm always connected and sometimes I don't even notice it's there. I occasionally check my IP Address online just to make sure and I've never ran into a problem. An easy 5 stars.

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