Private Internet Access Review

Easy to use, excellent server choices, and superb customer service

Thumbs up, great product.

Been a customer for years and have no inclination to leave. Their product and service is top notch and only keeps improving over time.

Simple, unobtrusive and reliable.

Irving Y was extremely patient, knowledgeable, and helpful. He resolved my problem in a short amount of time. You’re lucky to have him.

very good vpn programme and if there is a issue the people that works there are very friendly good job guys

Easy to install and use.Client is easy to install across the devices, Windows, Mac, iOS and Android. App based filtering is fantastic as I don’t always need to VPN my entire connection.

It works and is easy to use. Plain and simple.

I had difficulty getting logged on and had no idea why. I reached out for support and it was offered immediately and professionally. I felt very taken care of.It turned out it was a problem with my network and all is well now. I am very impressed at how quickly my email was responded to. Very impressed.

I got PIA again when i got a email offer but by the time i completed the order i had 2 accounts. i quickly got in contact with support and in a few minutes they merged the 2 accounts and was back to work like nothing happened. excellent support

After purchasing a yearly subscription for this service I was not using it as expected so asked for a refund clearly stating the reasons and also that I would be happy to purchase in the future when my circumstances changed. This was within 30 days of the account activation, so within the specified refund time. I received an email asking for account verification information to process the refund. I provided this information on several occasions and have received the same automatic response each time. No refund has been given. I’m highly disappointed as I read good reviews about the transparency of this company but based on this poor customer service I would not recommend at all.

There was some confusion but that was partly my fault for not being more clear. They got back to me quickly and were able to help. All in all good customer service.

Plus: Most of the time reliableMinus: At times, it goes from not working to working, which slows down the internet speed (usually with mobile devices).

PIA has more server options available 24×7 than I’ve seen with other like programs. It is highly reliable and a pleasure to use.

Easy to use, solid VPN. I’ve only dabbled with VPN services before, but I’m all in for PIA. No complaints.

I’ve been using PIA for about 7 years now, long enough to use it through several updates. I use it across two different platforms (iOS and Windows) and across five different clients. The experience is and has always been flawless regardless of where I VPN to. I appreciate the simple way to change locations as well as the most used country feature. Honestly, I can’t think of a single issue except for occasional slow-ish connections back to the US although, given the distance, that is to be expected. Still, with enough US connections, there are usually several in the green, which is good. Within EU, however, absolutely no issues.

In the five years I have been using PIA I have NEVER had any issues! I can not think of any other service I can say the same about.

This service works best and has the fast server connects compared to my last service. Just works.

Private Internet Access continues to wow me with their interface, their product support, and how thoroughly secure I feel as I go exploring the Web. YAYA!

This vpn works like a charm. PIA is the best hands down.

Clearly better than Cyberghost, which certainly is not expensive but also of poor quality. PIA offers a real good quality for a very reasonable price! I am very happy to be their client! They don’t advertise much, and are therefore little known. Yet the quality is remarkable.

great service, no issues in two years.

Really multi-plateform, so easy to install in any system, particulary in Linux. A beautifull and customizable GUI. A downside : network latency and the choice of regions could be improved

Just the number 1!Works where other top rated VPNs doesn’t work like for using WhatsApp call where its blocked.

Truly and amazing VPN!I live in a country where everything is banned, including VPNs. I couldn’t even Access PIA’s website. I luckily downloaded Tor browser before my country banned it and used it to access PIA and other VPNs (proton, Express, HMA) to try them. The ONLY VPN that worked for me was PIA! it didn’t work by default. I actually accidently turned on Wireguard on the settings and BOOOM! It worked!If you live in a $hitty country, use PIA and if it doesn’t work, make sure to turn on wireguard in the settings and see for yourself.

Simple to install and use. More options than I need to stay safe. Very cost effective.

I thought I had forgotten my Username. I was reminded how to remember what it is. Very helpful experience through talking to your agent.

UPDATE- The billing department contacted me and issued me with a refund, this is all I was looking for as it didn’t work for the purpose I had purchased it for and had contacted them within their timeframe.. as I said before my previous experience with them was very good for many years!! I was a customer with PIA for many years and used it successfully with our router to watch tv abroad, when we changed our viewing system we cancelled and a few months later decided it would be good to have a VPN for our Amazon fire stick so I set out to find which company was the easiest and most reliable, I was happy when I saw PIA advertised their service could be used with the fire stick and as they had a deal on purchased a two year subscription however after about a week I couldn’t no longer use it as the apps on my fire stick would not work when it was on so I contacted support 13 days after my purchase and after many emails back and forward, spending lots of time trying to get it working again I finally decided I wanted a refund however they inform me that I am now outside of my 30 day from purchase so no longer entitled to a refund even though I contacted them well within the 30 days to report the problem. I am now stuck with a 2 year subscription which is completely useless to me as I not wanted it for the fire stick… PLEASE check it works well with your devices or like me you could be out of pocket and looking for a new service while still paying for this one!! Maybe if you wish to use them pay a shorter term to make sure it works for you over a longer period of time..

I like the program but cannot give it 5 stars because I can only get it to work on Debian derived Linux distros. It really should work on Fedora at least.Top marks though for working on virtual machines and through existing host VPN’s.

Great VPN, especially for the low price. Responsive customer service who helped me configure PIA for Linux. Highly Recommended!

noel missed me on online chat he emailed me back to the solution to my problem and solved it i tried windscribe but that blocks your uploading onto a filehost hidemyass is slow overhyped cr.p now pia has got more servers and is really fast i be renewing it once it runs out keep up the good work guys!!!5mb a second speeds from eqypt!!! say no more this vpn is faster than anything i ever triedif you gonna download use internet downlaod manager or idm to download with it increases your downloading by 500 perecnt make sure you use a paid version not crackedso good i renewed it for another two years and got a dedicated ip as well

Excellent VPN. Offers plenty of protection and a variety of fast servers. iOS app is a little iffy but the Windows 10 desktop version is fantastic.

Excellent VPN..been with PIA for a few years.

Just, DO IT! Don’t think about it just DO IT!

Always available. Always smooth connections. Just perfect!

Fast and reliable. Reasonably priced

Effective and easy to use. My other preference is Mullvad but I chose to use long term PIA.

Back in 2012, I realized all of my internet traffic – every site I had visited, every purchase I had made, and every other detail of my activities were being logged. And those logs could be (and sometimes were) turned over to any governmental agency or private company that requested them. And I had absolutely no recourse in such a situation; no opportunity to present my side before I might have found myself the target of some kind of misguided legal action. Large corporations have one or sometimes several law firms under retainer; they can crush a private citizen should they so choose by a multitude of methods – filing multiple complaints, and filing those complaints in widely spread-out jurisdictions, and so on and so on. Also, as someone with a life-long commitment to striving for equal rights for all, my internet research takes me at times to sites that are very troubling – for instance, the explosion of “White Rights” sites during the four years Trump was in power… and some of these sites advocate behaviors that are straight-out damaging, like managing to convince perhaps a quarter of all U.S. adults that COVID vaccinations must be avoided, keeping the risk level much higher than it should be by now… the “evidence” is laughable, llke being vaccinated will infuse you with tiny Bill Gates microchips that will allow him to control you like a marionette or something… but especially during the Trump years, I wanted any record of my visits to such sites to not be accessible to anyone. I’m by no means a criminal (my family would find that laughable!), but I want to trust that my communications provider would keep all of my communications completely confidential. The exception would be any evidence of serious criminal activity, such as the sharing of child pornography. Those vile creatures are beyond redemption, and a VPN company cooperating with law enforcement agencies for purposes of catching these dangerous deviants would be fine with me. Way back in 2012, I signed up with Hide My Ass, trusting the company name told the story and not doing much research into their logging policies. Just by chance, I spoke with someone much more experienced than me, and they told me HMA logged EVERYTHING. Damn. I terminated my account the same day.Next I tried another VPN company that prominently touted their “no logging” policy. Well, maybe, but the network was unacceptably slow some of the time, and tech support was nonexistent. I cancelled after one month. Can’t remember the name of that outfit.So this time I tried to do my homework. Private Internet Access seemed to be the best choice, so I signed up, but wasn’t expecting too much.Jeez, was I mistaken – from day 1 it was apparent they were MUCH MUCH faster than any other VPN I’d tried. Their PC code installed without a hitch, and ran perfectly from that day on. It appears that they invest a great deal in continuing software development – every new release has been easier to use than its predecessor, and overall network throughput seems to have gotten faster and faster over the years. Tech Support: Great! And around the clock! My latest interaction with PIA tech support came at 3 am California time, very recently: I’ve been running Vuze from before hooking up with PIA, and one reason for that is that it has (apparently) always had a trustworthy killswitch feature (I wouldn’t consider running without one). But when I migrated to a new PC, I just couldn’t get the Vuze killswitch to work properly – setup in Vuze to enable this feature is fairly complicated, too. So I called PIA to see if they might be able to help, even on a different product. Imagine my surprise and delight when the support person pointed out that PIA has a killswitch – if I had been paying attention I would have seen that. Anyway, the PIA killswitch is laughably simple to configure, and it works perfectly.I’ve tried to come up with someone that isn’t close to perfect with PIA, but honestly, I can’t come up with a single thing. Really excellent network in every respect, the cost is VERY low for what you get, and I couldn’t imagine switching to another VPN company!

Having the option to run my VPN for specific apps only makes all the difference. I have it on my phone and PC and has worked great for me. I can also put it on routers that support VPN’s. Has worked great for me.

PIA is the most seamless and easy to use of the VPN’s on the market and I have tried them all. I get the best download speeds while running it. Its secure, fast, and updated often, and the vpn killswitch feature that allows programs only to run when VPN is active is a great. For those super worried about their privacy, They truly are the only big VPN that doesn’t keep files on their customers usage. Just google the others that say they do, they have given up info on clients.

Advanced design is low key without unnecessary bells and whistles or gaudy interfering advertising. Good design does actually make it easier on users, which is why that’s what phony advertising is always claiming it will do. When you have to declare your own glory, it’s moot. You score highly in all this.

Been using for a few years. Never hand any issues. Great VPN service

Never had any problems, works flawlessly for me.

I have been using PIA for about five years and always had a good experience.

Excellent VPN service at a very affordable price. I’ve been a customer for a number of years.

Setting The Standard For A VPNPIA is great service from every angle.They offer a great and user friendly UI across all their platforms, even including their fairly new extension for browsers like chrome and firefox.Using PIA allows users to have complete control over how secure they want their VPN. So they can decide if they want more security or sacrifice some for faster speeds. However, I would like to see in the future slightly faster speeds, or a suggestion section based on speed and security that your looking for as It can take quite a bit of tinkering to help you get the result your looking for.The price for this service is completely reasonable, and I would recommend it to anyone that wants complete control, security and having the diversity so they can use it on any platform they want.

PIA is a great VPN for a good price. Never had an issue in the time we have been using it.

I’ve tried many different VPN apps, this one is the one I keep coming back to. PIA is really the best one out there. So easy, user-friendly, great customer service when needed. I recommend 100%.

So nice that Private Internet Access can do everything without my help- because I would mess things up.So important also that it begins at startup. PIA protects this computer without my doing anything. Love it.

Excellent VPN highly recommend, fast,efficient and many VPN location chooses. Best of all they provide a VPN for the Linux platform.