NordVPN Review

It is difficult to find a good VPN in some restricted countries. NordVPN is exceptionally good as it can be used even in China. It has many server choices and the connection and download speed is very fast.

It worked well on both my Android phone and my Laptop. I’ve travelled around the world and it has been very useful to be able to access my personal files securely as well as geo-restricted content. I would recommend it to anyone wishing to view American Netflix shows, Hulu, YouTube Red content or whatever else. You’ll never know it protected you from people with bad intentions, but you ought to know in 2018 that it is a reality of our time and that you require that protection.

This product unlocked me streaming and now I can see US content, especially Netflix, support is also very helpful with that. I would recommend. Just a price could be a bit lower, but probably that’s why it’s good.

NordVPN works well with Netflix and other streaming services – Hulu, ABC, you name it. I also think that the price of the subscription plans are good, considering the price to quality ratio. All in all, it’s a good VPN service for streaming, that’s for sure

slight hickups but great customer support!

I’m dumb and had no idea how to set this thing up. Sid was very patient and in a chat helped me make it perfect! Brilliant! Customer for LIFE!

Had absolutely amazing customer service from Brian, helping through exactly how to access or work certain things that I wanted. I really appreciate this service and I will definitely be recommending Nord!

Was having issues connecting to a streaming service while on NordVPN. I initially worked with Rhys, who walked me through some diagnostics, and then with Jemma who also took me through some basic troubleshooting until we got to a step of trying their latest servers which resolved the issue. Both techs were helpful, courteous, patient and the issue was resolved in good time.

Does not work with ‘Now TV’ app installed on a mobile device meaning you cannot access content which you have a licence to view in country A when you are in country B and using Nord VPN to attempt to appear to be in country A.The auto-renew is perhaps the most aggressive and difficult to cancel that I have ever seen. Obfuscation does not cover the half of it, they really do not want you to complete the cancellation!

Great chat support Gail and Lucy were very helpful in resolving my problem

I just had a great experience with NordVPN tech support Karen. She walked me through a very involved process with a ton of patience, and finally got me to a place where I now feel my laptop is as protected as it can be. Thank you!!!

Outstanding service from the french team. I had a lot of problems connecting my Mac to NordVPN and the worker stayed with me until the problem was solved (it took a lot of time to undo all the mistake I made). Very professional and friendly. I recommend without hesitation !

Quick and easy to deal with|my problem is solved in one visit it takes the time but problem is solved

First and foremost my experience with support technician, Conor, was outstanding. I absolutely loathe robot assistance. However, speaking with Conor he helped me through setting up the VPN on my PC which made everything a breeze. Yes, there is a guide, but actually having someone there to help me understand what I was actually doing, gave me a ton of confidence that I made the right choice. If I ever have issues in the future, I hope Conor is there to save the day.

First and foremost my experience with support technician, Conor, was outstanding. I absolutely loathe robot assistance. However, speaking with Conor he helped me through setting up the VPN on my PC which made everything a breeze. Yes, there is a guide, but actually having someone there to help me understand what I was actually doing, gave me a ton of confidence that I made the right choice. If I ever have issues in the future, I hope Conor is there to save the day.

I signed up with the free 30 day trial. I then cancelled within my Nord account within 30 days & got an email with the subject heading “cancel subscription” (which I thought was a confirmation email and didn’t open). 5 months later I’m looking at my bank statement and see Nordvpn charges every month. When I contacted them I was told I had to “confirm” the cancelation by clicking on the email they’d sent. Never got a monthly receipt from them, or any notice at all, that I was being charged each month. I find this really duplicitous, especially when I have the email / date of when I tried to cancel.BTW: NO IDEA why all the reviews rave about the customer service?! They were rude and completely unhelpful. Read the negative reviews & you’ll see the patterns of their dishonest behaviour. Look elsewhere for a VPN.

My costumer service agent, Sebastian, was so patient and tried EVERYTHING to help me out. Whenever I would get disconnected it was super easy to get connected to your own agent again and he didn’t stop working until everything worked as it should. Thanks again!

I have no complaints about NordVPN! I am sure I am protected from hackers online as well as I am protected online 24/7! I hope to win another free year of NORDVPN.. it would be awesome to be covered with you guys because I know that I am browsing online safely and most importantly securely.

Aside from being a great VPN, to me what matters the most is customer support; NordVPN has a great staff, ready to solve your doubts and problems and help you set up the service. Great locations, quick connection. Totally recommended.

Amazingly secure VPN, easy to use and came in really handy when I was traveling in the summer. They have great customer support team too and resolve issued in a fair timely fashion. I started out on a month to month plan but went ahead and got the 3 year plan after trying them out. Highly recommended.

Charlotte was extremely helpful getting my dazn account working, she went above and beyond what I expected her to do for me. I hope Charlotte for the customer service team gets recognition for her work as it was about 30 mins of her time to find out I was using the wrong account. I hope again she gets the correct commendation for the help she has given me.

Amazing customer support.Was able to get my account setup with the help of a very helpful member of the customer support.

NordVPN is a very good service, it does exactly what it promises you.The customer support is GREAT. I had problems with my DNS connection and they quickly found the problem and provide the solution. (thank you Arthur!)

Best VPN of all time. I am not talking about the technical aspect, rather the agent services 🙂

Excellent customer service. My query was addressed and resolved within five minutes

Terrible company! Bought a 3 year subscription cheap and regret wasting my money. Can’t even login. Instead of logging into the app like any normal app, it now takes you to their website in your browser. You login… and it doesn’t transfer to the app.They have my CC saved for auto renew, went to turn off… shadiest experience of my life. All the “unsubscribe” buttons are greyed out, aka a “dark pattern”, a technically legal but shyster way to keep people from actually unsubscribing. Here’s the kicker. THERE WERE THREE PAGES with this crap! Then they say, oh to TRULY unsubscribe, you need to click a link in an email. The link is good for 15 minutes… and it doesn’t work. I’m not joking, the link literally just went to a 404 page.

My two year subscription will expire in 2 months, and I’ll probably never see those 2 months put into use because the service is so unreliable and experiences blackouts every other week. I cannot connect anywhere for a month straight, and never receive any email updates that explain the situation and offer an estimated time for it to be fixed. You always need to reach out, only be be told to be patient and wait. The website has been sorry for the “temporary” inconvenience for a month now, with no notifications or updates. You cannot do work with this service.If I were the management, I’d be absolutely embarassed asking customers to download open VPN client, rather than your official app, to connect to servers that need manual adjustment in the config file. For a company that shills itself absolutely everywhere, especially for China/Saudi Arabia customers, your service is absolute bare bones and doesn’t work half the time. Over the course of my subscription I’ve lost out on a good 2-3 months because of your week to two week blackouts, and this is by far the longest one yet. Do not purchase their service if you need to do work from China or Saudi Arabia that requires regular access to Google services, you will be explaining to your boss that your VPN is locking you out from the resources you were hired to provide. Really annoyed.This review has been written using an alternative VPN service with limited bandwidth.

The tech was very helpful and friendly.I was never left waiting for a response. 5 stars. Would talk to again

Great experience. Fast and Secure.But hope to update UI for the service.It was quite easy and straightforward before, but the current UI is so hard to understand/proceed.Others are excellent.

The person who helped me was very nice and very patient. He stayed online with me until the problem was solved and everything works perfectly now. I wish all customer service could be this easy. Thumbs up to them great job.

I subscribed to NordVPN months ago. After it didnt work with some services, I canceled it again.They sure like to hide their cancellation buttons. Well, I canceled, got my confirmation and three months later……I see a charge on my credit card bill.After cancellation, they still charged me. After writing the customer service about that, they told me, that I apparently didnt read their terms of service and if I don’t cancel, I have to pay.They apparently never read the full email. Would never subscribe to this service again.

I was having problems connecting to NordVPN servers in Canada; no problems with US servers. Running Windows 10 on a desktopI had uninstalled and re-installed the app several times over the past week. It did not resolve the problem.I tried the chat line tonight, and Sid suggested that I uninstall and re-install again, but with a newer version (6.37.5)I was skeptical, but gave it a try anyway. I was surprised to see it the problem has been resolved.Kudos to Sid!

Amazing company, great policies and even better program! Simple and great.

Tate in support is helping me solve my small problem, and now I have the lightning fast service that NordVPN promises

It went like this:Me – “Hi, this is my problem” (explains in great detail all steps and conditions)1 week laterNord support – “Hi, what is your problem? Have you tried turning it off and on again?”My problem still isn’t fixed, so I’ve got a 1 year subscription I paid that I can’t even use because their support is too dense to read. Also they stupidly suggested I uninstall my anti-virus.I have uninstalled and reinstalled at their behest more times that I can count, I have added Nord to all of my exceptions/white lists etc. and I sent them a diagnostic file. If a problem is not on their script, expect to get screwed by their incompetence.

Sometimes I don’t understand people who leave their private information on suspicious web pages. I never connect to the internet without NordVPN and trying to watch pages I browse. I think that NordVPN is a good choice for privacy.

Reliable VPN service and great to use across multiple devices. I’ve used NordVPN for a couple of years now and never had any problems with it. When it came time to renew I wanted to make sure I was able to get the best deal as an existing customer. Really pleased with the help from their Live Chat agent Mike who was quick with his responses and clear in their content. With a pleasant resolution I’m glad to renew my service subscription again!

The person who helped me, Benecroft, sat and chatted with me troubleshooting for over 30 minutes. He was patient the entire time and gave me AMAZING support. Well worth the money, amazing VPN, Amazing customer service, what else could you want!?!?!

Camille was polite, helpful, and quick with the answer.

Anne was a darling, polite, and kind:)) I used the wrong email address for payment to my new subscription and she helped me chang it. Could not do this without her help thank you so much for the great support.

My agent Dominic, was very helpful. He resolved my issue with his first suggestion. Very professional and quick to respond.I like the casual style conversation to the online support. Unlike other companies where they follow a script. I have a suggestion for the development of the website/chat feature. I was unable to identify when the agent was typing, adding speech bubbles or “agent is typing” sign would be good to prevent us from messaging each other with out of context replies.and while typing my message, i was unable to use enter or shift+enter to go down a line.

I was unable to connect. I tried to use the bot and though it was efficient, it could not help me. I was connected to Michael who very quickly diagnosed my problem and walked me through how to fix it. Fast, efficient and friendly. Thanks!

Chloe did a great job of explaining and helping to figure out the issues.

Chloe fixed the problem in one step..and used a patient and friendly manner..promote her!

Excellent VPN and customer service.They was able to help me resolve an issue on my account and I ended up extending my subscription for two more years!Does all what I except to surf on the web anonymously.

For me, this is the fastest customer support I experienced so far. They answer my ticket very quickly. When it comes to speed and stability compared to ExpressVPN it is just almost the same. The price here is the main reason why I switched to NordVPN.

Very fast and helpful customer service; app worked great and wasn’t a hustle to set up!

A company is required by law to notify customers of rate and subscription changes before billing them, including for online subscription products. (15 U.S.C. §§ 8401-8402; Cal. Bus. & Prof. Code § 17600 et seq.) My account was on a 3-year subscription auto renewal for $99. My renewal showed a 3-year subscription rate of $99 until the day NordVPN apparently billed me $99 for one year. There was no notice and no receipt emailed to me. When NordVPN arbitrarily changed my subscription, they defaulted to the most expensive subscription product which, oddly, was the same price as the 3-year subscription; therefore, when I reviewed my bank statement and it reflected the regular subscription rate I reasonably assumed the three-year subscription rate had been renewed. Ironically, if not for NordVPN offering to add a free month to the subscription I wouldn’t have signed online to the account to discovery the deception. Check your subscriptions with this company to make sure they haven’t changed the rate of your subscription or arbitrarily changed you to the most expensive subscription rate they have without your consent or knowledge.As an update, in reviewing the current pricing of this company, further demonstrating unfair business practices, in violation of Cal. Bus. & Prof. Code Section 17200, they have a 2-year plan that is $3.30 per month for $89 (normally $322.66 purportedly) and a one-year plan at $4.92 per month for $59 (or normally $143.40 annually). Nothing in either the special rate or the represented normal rate comes to $99 per year to contend the $99 charged represented a charge for a one year plan.

After being Nordvpn customer for a long time, I decided to stop using it because I didn’t need it anymore.Looks like my autorenewal was on (I can’t remember when I turned it on) and a payment for one month was charged.Just 10 minutes after I’ve got charged, I asked for a refund because I wasn’t going to use it anymore and the answer from customer support was no. Most of the companies today would give you a refund but not Nordvpn, not fair to pay for something that you are not going to use and not fair they don’t tell you that autorenewal is on and you need to manually cancel it.Next time I need a VPN service I will go with the competitors.Thanks

I was experiecing an issue: I was being disconnected and I realized that because the green dot besides to the country I was connected to was lost.Sebastian helped me step by step and asked me to change my DNS number Ethernet configuration. He did it awesome: certainty, fast and now it works perfectly!Hoping not to have again that issue!