PureVPN Review

BE AWARE OF THIS COMPANY – I had two problems with purevpn, unable to make connection with selected country and the worst was cancellation. I choose not to renew my subscription, had my replies to emails wanting subscription payment that I did not want the product ignored, found the service cancellation process listed on their website does not exist and continually get emails requesting payment. I pay online with debit card that has $5 balance until I need to purchase something otherwise companies like Purevpn will withdraw payments regardless of cancelled subscription so BE AWARE

It all seems to work well. The one issue I do have is that the OSX client (latest) drops the connection frequently and doesn’t try to reconnect or give me a warning so I’m “out there naked.” Droid client is better but I think gives up eventually. Your online chat service is awesome. Ryan helped me today. Very courteous and professional and I got a great deal.

The OSX clients — all of them — drop the connection w/o warning or attempt to reconnect. That leaves me out there “naked.” Droid connection is much better but eventually seems to give up w/o notification. Service in chat is amazing. Always there and always helpful. I worked with Ryan today. He was awesome. Very courteous and professional. I am not Ryan’s mom. 🙂

Had a problem with the dedicated IP not resolving, spoke to Daniel on live-chat who issued me a new account and had it up and running within 30mins. Very pleased with the speedy resolution. Kept a customer!

Great Service. Stephen James helped me to get a service working that everyone seems to have trouble with. Fast help, that really understood the problem. Really good to have service of this quality! Great Stuff!!!

Thank you Stephen James for answering my questions and your help. My question was about subscription and extension and was solved without any fuss and problems. After 3 years with PureVPN I don’t have any problems that is why I have extended for another 5 years

I was quite frustrated as the user authentication box was not appearing whenever I opened up Pure and I could not connect. O’Brien on the live chat quickly sorted this out and problem solved. I cant just quit the app, I actually need to log out. There you go! All working fine now.

Be careful what you wish for, these guys refused to refund me back in the same hour that i made a purchase from them and found out that they have a very poor and bad quality of VPNs.
they refuse to give me what i want, and they refuse t refund me back in the same day.
What a Joke 🙁

Connection problems & poor tech help. I’ve used this VPN for 3 yrs. They admitted a year ago that it has issues with Windows 10 staying connected. Is that my fault to be using the latest Windows operating system? You ask for help and it takes days and you get an email that says to log off then back on which hasn’t solved my present problem. It’s frozen. The screen to log on is black. Nobody there follows up and asks you “Did that solve your problem?”. I told them I’m not happy with their VPN but they say “Thank you for choosing us for your security needs”. I loved them years ago but their issues with Windows 10 has not been resolved. No patches or solutions, it just disconnects and in a day’s time you’ll have to log back on many times. My YouTube streams are constantly paused until it loads, plays some, then pauses over and over again. I’m now looking into another VPN service. I don’t know how it’s showing 5/5 stars on this review site. I’ll try to uninstall/reinstall and if that improves it I’ll move my ratings up but for now I’m only giving it 2 stars. They might be too busy to help, unable to help or they’ve lost their passion to help their customers.

Excellent VPN, many servers around the world that do work and are fast!

The worse system they ever have. Do not try to change the password from the dashboard. When you do that, you will never able to login member are or the VPN authentication. I tried to customer service which they reset password and It didn’t work as well. I asked refund I hope I will get my money back.

This app absolutely will not stay connected. It may have great features but it is very sparse on its servers. UPDATE: While trying to renew my service, I ran into tons more problems. The worst part is their CHAT CUSTOMER SERVICE. THEY ARE TOTALLY INEPT. Even the lead reps don’t have a clue how to get this thing configured so I can get into my account and renew. You’d think they could get the money thing right … but apparently not.

Pros: The additional personal IP location service is effective for accessing the Streaming pages and the connection speed is high. Fully encrypt your geolocation and IP address.
Cons: The Android application has interruptions and Internet speed is also a bit affected. Sometimes problems arise with connection protocols, however, the support service is fast and live. Additional services make the monthly payment expensive compared to other VPN programs.
Overall: Excellent for maintaining privacy and protection. It has many quality servers in the main countries and cities of the world.

just bought. It will not connet me to anything. Ive asked for a refund , because its only been 2 days, but they havent given me one. I’ll change my review if you do the proper thing, and refund MY MONEY!!!

DNS leak tests and IP leak checking website’s, consistenly show good performance with PureVPN. Speed is good as well and the interface is easy to navigate, it would be nice if it was more specific with some details, but a little nitpick in an otherwise good product.

One of the best VPN services I’ve used. There are some drop/reconnect issues, but definitely managed well. All told, been a happy customer for about 2-3 years.

Pros: PureVPN provides total anonymity to your connection to the Internet. It can be used to mask Geo-locating and other Internet tools trying to pin down where you are connected.
Cons: Very few. There are certain locations in Asia that advertise as ready to connect, but the attempts time out. I very minor annoyance at worst.
Overall: It has been a great tool for my associates to use when not wanting to advertise what City/State they are connected from.

One of the bad vpn company i have used so far. They are just say they do care. But fake. When their support team came on my computer by remote access they aslo saw it’s not working like other vpn working. Then they said it’s my isp or server problem. Lol.
Totally fake.

This is a really poor performing app and it looks like its getting worse and worse by the day. Slow and crashes regularly on Android tv especially. Worst app I have seen. Regardless of the platform..I use it on Windows, Android and Android tv. Also regardless of which server or country I connect to performance is bad bad bad. I definitely want to discontinue my service with this crowd. Wish there was a way to give it zero stars.

Recently my personal information was hijacked by a hacker and was used by purevpn, my credit card was billed with an unrecognized amount of money, once i retrieved my information as well as my mail and explained to purevpn that, they didn’t care and moreover they
said do what you want and report to whoever you want.
They even said that if i try to request the money back from my bank they will challenge it “Please proceed to report this charge to your bank and we will challenge the dispute with bank with above mentioned details.”
Stay away from this scam site.
Currently they answered that they will refund me, we will see if it’s true and accordingly i will update the review.
“We apologize for the inconvenience and not living up to your expectations. We hope that in future you will once again join our PureVPN family and we will provide you with a service beyond excellence.
I do respect your refund request and I appreciate your decision.Thanks for your patience. Your refund request has been initiated, you will receive your refund within next 5 to 7 working days depending on the payment method you have used at the time of payment.

Simple to use but thorough VPN.
Absolutely nothing it cannot do wherever I am in the world.
Nice chat support facility too if you’re having difficulties and I’ve always have first class support.
Nothing but praise from me.

got a deal so i suppose you can’t complain too much but fr me its crappy when trying to watch uk channelss. constant buffering, slow servers, kinda useless

This company has straight up stolen my money. I signed up for a free trial and it not not work as advertised. I cancelled my account and recieved an email confirmation that my account has been cancelled. Six days later I’m charged from my account. PureVPN point you towards Google for a refund but Google has no way of contacting them.

I have been using PureVPN for about 3 years now, and I must say that over the last 6 – 12 months I have had very few issues on my Mac or my Windows 10 PC with the VPN.

I’m a “lifetime” subscriber of PureVPN. I subscribed years ago when it was a great price and the service was actually not terrible. Not that I ever use it anymore since it went from mediocre to horrifically terrible. Non-existent customer support. Horrendously long connection times (if you can connect at all). Dial up modem speeds. If their staff (do they even have staff?) spent as much time on customer support as they did writing fake Trustpilot reviews they might actually upgrade themselves back to mediocre status.
Now everybody pay close attention because by tomorrow this review will be buried under a flurry of new 5 star “reviews” posted under account names that were newly created with absolutely no Trustpilot history.

They have a 31 days money back guarantee. However, they are annoyingly super persistent when you want to cancel your subscription and get your money back because you don’t like their service or you no longer want to use a VPN. WHAT’S WORSE IS if you talk to an agent to cancel your subscription and it shows as “cancelled”. YOU WILL STILL GET CHARGED. Their excuse is ‘oh, it’s because the auto-recurring is not disabled’. THAT’S NOT SUPPOSE TO HAPPEN IF IT’S CANCELLED. I CALL BS.

Why take chances with your online security? If you think that Google, Facebook, and Twitter have your best interests in mind, think again. All they care about is gather information about you when you are on the internet, sending texts, or tweeting. Using PureVPN helps hide your identity when you’re online. It keeps tech companies from building a profile of you regarding where you go on the internet and what you text or tweet. If you value your security, you should use a VPN to hide your tracks and if you’re going to use a VPN, why not use the best? PureVPN works to keep your online life secure and not available for sale to the highest bidder.

Never had a problem with these guys, works easy and great as a VPN. I’m not super technical so I’m not sure how good they are from a super-hardcore user perspective, but from a regular user not much more I could ask for.

I found this service over-promised and under-delivered in terms of accessing websites and streaming services from home on my android devices while travelling internationally. If the service provided by an application is geo blocked a VPN probably won’t help you because use of the device’s gps location service will likely be written into app preventing you from using it regardless. Also VPN use is problematic in some countries.

doesn’t make whatsapp calls happen from UAE :/ on android/4G .. when contact customer service they say “team aware of that issue and no time when will be solved” despite freinds use VPN by other providers and things fine with them .. so they should sort it out or warn ppl from UAE before they buy.. will change review when issue sort out..

don’t sign up for this, you can’t unsubscribe and end up having to just cancel the payments with your bank or pay Pal or go through a long process of trying to contact customer support. i just cancelled all payments and reported the company. keep well away from this trash. edit…. that’s the point i shouldn’t have to email you to cancel you robbing c**ts

Horrible! Could not connect to open Wifi networks, tried everything suggested by their customer service, never worked! Data hog, 8 GB in 14 days. Custome service is bad, uses canned suggestions for fixes, that never work! If you try to get your money back, they beg for second chances over and over again, hoping you will give up on getting a refund. After giving up on denying my refund, they told me that it would take days to process! Although I had uninstalled the app, it came back later.

A bunch of liars. They mention a 31 day money back guarantee, but won’t follow through. They keep stalling and saying give us another chance. Have asked over 5 times to cancel and refund to no avail. Stay away!

CAN’T CANCEL SUBSCRIPTION. didn’t use it much so i tried to cancel the subscription, then i tried to cancel the subscription, then i….. you get the point, theres no way of canceling through the website, you have to email their help email and then keep telling them that yes you do want to cancel but its only been a month of trying, and still not cancelled yet.

I used to love this app and also think it was a great deal, but after 1 yr its stopped working. if i download movies with my VPN app not only does it take over 4 hours to download a 1.5 hr long to download movie it now doesn’t work when I have it on. if I want to download a movie with my VPN on it wont download and takes forever if it does connect. it pointless to have this app if I cant download movies through the VPN app. It’s also frustrating… app is pointless and waisted my money. oh well..

Annoying as f***. The app is so buggy, that every time I need to use vpn on my phone I get annoyed just by having the thought. Connection is random. Every time I have to guess which country will manage to connect. Most of the time it just keeps connecting forever, others it connects straight away. Sometime the app gets stuck and does not allow me to disconnect. Anyway, in short – not recommended

Sometimes I have trouble connecting to servers or will randomly lose connection and it will have to reconnect(sometimes it will not automatically). I thought a VPN was just a VPN. Why pay more? PureVPN does work but I would recommend spending the money on NordVPN before this. This is what I had before and never experienced these problems.

After over a year of using the app without much issue, my account gets debited every month but at the beginning of the month I have to contact your team cause there is an issue and I’m asked for proof of payment every time. Its has happened 3 times in a row now. I unfortunately no longer have the patience for it. It’s time to move on, thank you for your previous service.

it was working fine for the free trial so i paid a yearly subscription, after 2 days, it said my acct was disabled, the customer service is garbage, as they don’t give you timely replies, i just want my money back at this point, this app is garbage, and the vpn will always drop, so its not secure and you can connect to a vpn in one city but it’ll show you being in a different city, so this is false advertising when it doesn’t even connect to the right city, *NEGETIVE FIVE STARS*

Read the fine print and NetFlix does not stream 90% of the time!!!. They do log your activity! As I stated you need to read the fine print where on line 7 connection and band with are recorded. Nord or Proton are secure and reliable. If security is a concern then I would advise you to look else where.

I have had good results using PureVPN, and whenever I encounter a glitch, the service is fast and courteous. What else can I say. Updates improving service are adequate.

I used ExpressVPN but was looking for one that didn’t come under the 9/5 eyes. PureVPN was one choice that didn’t come under those jurisdictions, at least I hope they don’t ???? Since I use Linux, I was more concerned with my online security, I installed the service and got it up and running in no time. The download speeds are adequate for my use and a DNS leak test reveals there isn’t one, as for logging, they only log the connection and bandwidth which is hardly a security breach. I just wanted a VPN service that worked and for me PureVPN does the job.

I purchased their service last night. I spent over 4 hours of chat time with their tech support to complete set up. Today I went to use their service and I found it did not work. My ISP was being identified and as such denied the service I was trying to avail myself of from Australia. I am in the states and they said the IP should show Australia.

It’s very cheap, but speed not as good as expected. I have less than 10% of no VPN speed. I can never have more than 10/5mbps (Japan,Hongkong and Singapore) I get 60~70/30 with my previous VPN . I go back with my favorite VPN even it’s cost me 3 times more than PureVPN. No time waster for me. I keep this 1 year subscription for spare. This may work well for some country but definitely not for Australian. P2P Servers is over crowded, if you want to use p2p and this may not for you.

I’m constantly getting a false secure connection. I want to appear in another country, but every time it’ll just show me in the same country I’m in. It doesn’t even prompt as an error, it’ll just let you be ‘thinking’ it did what you told it to do. It’s false security. It doesn’t work.

LIARS! IT’S A JUST FREE TRIAL. NOTHING ELSE, DON’T WASTE YOUR TIME TO INSTALL. Thank you for your response. The name of the app says “free” not “free trial” in most developed countries this kind of misleading advertisement or names giving is prohibited by law. I uninstalled the app without any testing just because of the misleading name. I usually don’t do business with companies braking the consumer laws.

After 3 years of having this VPN i am incredibly disappointed with it in the last year. I can NEVER get the first connection to stick around and it prompts me to reconnect every time. 1 in 10 connections is stable so it’s completely useless from a privacy perspective. If they can get connections on a 80d/40u 5ghz WiFi connection to work consistently, I’d be more than happy to update this review.

Installed on 5/2/2019. Requested a refund on 5/6/2019 due to several major issues, including slow connect, unstable servive, etc. No connection issues on my Samung 8 Note phone except it would not stay on. Also, in addition to the $39.95 annual fee, I was charged $.34 for an international Visa fee which was never mentioned or refunded. I also had concerns abour privacy, meaning how much of my info was kept & who it will shared with. To their credit, they did issue a refund today.

Thi is ridiculous. I’m in Canada. There is no connection at all. The set up was done properly but even though it says it’s connected but practically doesnt establish any connection and it just spins and spins and never connects to none of the sites or channels whatsoever. Refund.

while still waiting the vpn server in china to be fixed, purevpn extended my account for 1 year, and I discover that I can use it for Amazon shopping. Really helpful. I have done that a while ago, your team told me they don’t know when the problem would be fixed that’s why my account got extended.