Strong VPN Review
Strong VPN
Strong VPN
- Quick Summary (TL;DR)
- Features
- Servers & Countries
- Reliability & Speed test
- Pricing & Payments
- Support
- Policies & Logging
- Expert Recommendation
Strong VPN In a Nutshell
Starting as a small company in South Lake Tahoe, California in 1992, StrongVPN has come a long way in terms of quality and reliability. StrongVPN first introduced its VPN services in 2005. Since then, it has expanded its services to 660 servers across 24 countries and 46 cities.
The company has a responsive and friendly support team that is active and ready to assist you 24/7, 365 days a year. It offers a free trial version that unlocks all its features. It has a 30-day money-back guarantee which is unconditional. It also has a “Zero Logging” policy, a very important factor that not all VPN providers offer.
All in all, StrongVPN has a mission to deliver honest VPN security and to keep people safe and private online. It is a high-quality provider which we recommend to anyone.
Reliability & Speed Tests
According to their website, StrongVPN has a “No Speed Limit” policy, which says a lot about the speed of its VPN services. StrongVPN state on their website that their 660+ servers guarantee unlimited options for browsing online content anonymously at the fastest connection speeds. From customer reviews we’ve read, and our initial testing, the speed is fast and the connection is mostly uninterrupted and stable.
Pricing & Payments
StrongVPN offers two different VPN plans. The packages are divided into a yearly plan and a monthly plan. Both of these plans include a 30-day money-back guarantee; the only difference is that the yearly plan costs less per month. Users are allowed to choose their preferred method of payment, whether it is via PayPal, Visa, Credit/Debit cards, ApplePay, American Express, or Alipay. You can choose the following VPN plans:
- $10 per month: Users are billed $10 each month
- $5.83 per month for 1 year: Users are billed $69.99 once a year
Features
StrongVPN is one of the best VPN service providers for a reason. To ensure the company maintains its place at the top, StrongVPN is always up-to-date with the current technological discoveries and provides impressive features, such as:
- Up to 12 simultaneous connections
- “Best Location Available” server selection feature
- “Internet Kill-Switch” feature
- Zero logging policy
- No speed-limit
- 59,500+ VPN IPs
- Connects to L2TP, SSTP, OpenVPN, IPSec, and IKEv2 protocols
- Apps for iOS, Android, MacOS, Windows, Linux, and more.
These are just some of the features that make StrongVPN a big contender in the VPN industry. If you know your way around VPNs, you will definitely appreciate some of these features as they’re not common.
Servers & Countries
This is probably one of the most impressive things about StrongVPN. StrongVPN has a virtual network that spans over 24 countries, reaching 46 cities. While this isn’t the biggest network we’ve seen, it does provide users with a lot of options. StrongVPN continually expands its services, with over 660 servers offering 59,500 IP addresses at the time of this review.
They have servers in important countries for location unblocking, like:
- USA
- Canada
- Australia
- England
- The Netherlands
They have also managed to promote their services in countries where VPNs are more or less restricted, like Turkey, Israel, and South Korea.
Support
StrongVPN really has strong customer support, which is not something that we can say for most VPN providers. When it comes to ranking VPN service providers, customer support is a sensitive area which says a lot about the dedication of the provider to keep their users satisfied. The support that StrongVPN offers can be divided into these sections:
- Setup guides: This extensive section consists of thorough guides, mostly revolving around set-up and manual instructions for different operating systems like Windows, MacOS, Linux, Android, and iOS.
- Troubleshooting: Many “How To” articles that address common issues that users may have are found here. If you’re having technical difficulties with StrongVPN’s client software, try checking out the troubleshooting section before contacting support.
- FAQ: The large FAQ section consists of relevant subsections, like how to get started with StrongVPN, general information, billing questions, and about the company.
- Live chat: The live chat support is highly responsive, and is available 24/7.
Email: You can reach StrongVPN’s support team by submitting an email request after filling out a formal page. - Phone support: The support team can be called at +1-800-755-8001 during their operating hours of 9 AM - 5 PM CT, from Monday to Friday.
Furthermore, StrongVPN’s customer support care is really up to the challenge. Users can choose to contact the support team through live chat or email. The general rule of thumb is that you submit thorough and complex questions via email, while leaving simpler questions for the live chat support. Our experience with the customer support team also deserves a positive review. Their team sent a response almost immediately during testing, and was there for many hours throughout the day.
It’s really a rarity to include customer support service under “Pros” in a review, but StrongVPN really impressed us in this area.
Policies & Logging
StrongVPN takes the privacy and security of its users very seriously. To keep the relationship with its clients as transparent as possible, StrongVPN has the following policies that concern all users:
- Privacy policy: According to its website, the only personal information that StrongVPN collects is the personal data used for setting up accounts. This includes email addresses and payment information. It claims not to sell any information to third parties. They use cookies to enhance the functionality of its website, which can be disabled at any time.
- Refund policy: StrongVPNs refund policy is unconditional, and the company claims to return full payments to all unsatisfied users who submitted refund requests within 30 days from the initial purchase. StrongVPN will also refund subscriptions made via the iTunes/App Store. Refund requests made more than 30 days after the purchase date will not be admitted. Refunds typically take 24 to 48 hours to be processed.
- Logging policy: StrongVPN is a zero-logging VPN service. The company vouches not to track, record, or store your data while you’re using its VPN services. It only collects data for creating new accounts, collecting payments, communicating with current subscribers, offering troubleshooting, or customer support.
- Protection against hackers, but not completely private: StrongVPN keeps you anonymous and secure whenever you’re online, but that doesn’t mean you’ll be completely private from every possible form of tracking.
- StrongVPN does log time, date, and location data to track abuses that can be listed as spam. When issued a subpoena or court order, StrongVPN states that it will cooperate with law enforcement to track down hackers and fraudsters who use the company’s services.
Although it’s not the case with most providers, we can say with absolute certainty that StrongVPN’s customer protection policies pass with flying colors. The summary on its website perfectly describes how StrongVPN treats its users when it comes to respecting privacy and security.
Technical Assessment
Expert Recommendation
While the company may not have the broadest and most impressive VPN network in the world, it has over 660 servers in some of the most popular countries in the world. StrongVPN’s software is more or less adequate, but at times, switching between servers can be clunky.
The pricing can be considered at the industry average, and you receive a reliable VPN service in return. If you’re searching for a long-term VPN plan, the yearly package is affordable and recommended.
StrongVPN’s customer support service is above-average and really impressed us. Its on-page content sections feature a lot of useful information, including guides, FAQs, and how-to articles. The support team can be reached via email, phone, or live chat. Our experience with the support team was surprisingly positive; during our live chat, the agents responded promptly and with a friendly, informative attitude.
The company has solid customer protection policies, with its “Zero-Logging” policy particularly standing out. All in all, we recommend StrongVPN for anyone who wants to do browsing, torrenting and P2P, video and music streaming (including Netflix), or geo-unblocking.
User Reviews of Strong VPN
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I got strongvpn during my first ever trip to Africa where was going to work for an year. I had read about geoblocking in most parts of Africa and couldn't think of missing out on netflix and other stuff for an year. It worked for me then and still does 3 years later. One year in Africa has turned to 4 and strongvpn has made it possible to keep in touch.
Their 7 day money back guarantee is what caught my attention and from then on i have been their customer for the last 8 months. The speeds are very good and i have had very few instances where i have had to contact customer support over any issue but each time they have been very helpful.
I paid for the service after learning that they offer a 7 day money back guarantee. I didnt want to risk my money in a service that would fail me. Luckily it turned out to be exactly what i had wished for. The speeds are great and i am able to stream my favourite shows on netflix
I have used quiet a number of VPN services prior to using this one and i must say they are the most reliable yet. I have had them for the last 2 years and everything has gone smoothly with very minimal hitches which are usually addressed very quickly.
I have used quite a number of VPNs in the last couple of years. None has been as reliable as strongvpn. My experience has been great. Their customer support team has been very helpful as well. Their speeds are spot on and rarely have i had any quality issues when streaming.
I have enjoyed fast speeds since paying for this service. The customer support are always prompt to help. Its my fourth year using strongvpn and will most certainly keep using them.
Strongvpn works just great for me. I got it while working on assignment in Sudan and it has been very useful for me during the course of my work in the horn of Africa. Its numerous servers that are in different countries mean that i can always count on them for a reliable service.If you're planning to come work in this environment make sure you get it.
Very good program. works well in asian pacific area.
They may have a good VPN service, easy to use and tons of servers. Would have given 5 stars, but their support took too long to get back to me. :/
The best vpn I've used in a long time. It's very fast, never crashes and always has fast servers nearby wherever I travel to. Never had an issue.