Located in Zurich, Switzerland, VPNBook is a
VPNBook says it doesn’t log your activity, though we found that it does log your IP address and connection time. It does offer solid features, like a strong encryption method and unlimited bandwidth. It doesn’t have a kill switch feature, and its server network is average. Even though VPNBook’s services are free, it offers pricing plans for its dedicated
VPNBook is like many other ‘free’ providers we’ve reviewed. They don’t charge you money, but you do have to pay in the form of being shown ads, and having your time wasted by slow connections. If cost is a huge factor, you’re better off using a cheap VPN of high-quality instead.
Features
VPNBook is a free
- No bandwidth limit
- AES 256-bit encryption
- No-logging policy
VPN servers run on their dedicated hardware for optimized speeds- Smart CDN Fallback
- No website restrictions
- P2P support
- PPTP, OpenVPN, Dedicated
VPN
In all honesty, we still think this is an average set of features. Some fundamental features are missing, like a kill switch feature and DNS leak protection. For a free
In return for providing you with free services, VPNBook serves you ads. That is how the company can function without charging for its services.
Countries & servers
When it comes to
- The US
- The UK
- Canada
- France
- Poland
- Germany
- Netherlands
VPNBook is adding more servers, with its most recent server addition taking place in Canada. Nonetheless, there can’t be any word about VPNBook being ideal for geo-unblocking.
If you want to access geo-restricted content, and enjoy a swift
Speed & reliability
We point out, once again, that VPNBook is a free
Still, VPNBook states that it has no bandwidth limit and that its
Pricing & payments
VPNBook claims that its dedicated
Users can pay via Visa, Maestro, Discover, MasterCard, and American Express. There is also a 30-day money-back guarantee.
Support
VPNBook doesn’t do a very good job when it comes to offering customer support. It doesn’t have live chat support, and you can only reach the company through email support on the contact page. VPNBook offers content-based support only in the following sections:
- News
- Set up guides
- FAQ
Without a blog, live chat, and knowledge base, all we can say is that VPNBook offers below-average customer support. This is another cost of using a free
Policies & logging
Customer protection policies are the provider’s way of protecting its users. Top
- Privacy policy: VPNBook doesn’t collect any personal data. It only collects your IP address and the time your connection started. It logs this information to reduce abusive activities and keep services available to all legitimate users.
- Refund policy: VPNBook offers a 30-day money-back guarantee for its dedicated
VPN services. - No-logging policy: VPNBook doesn’t store any of your online activity. It does store your IP address and the time the connection was made. Connection logs are removed automatically every week.
Even though we liked the no-logging policy and the fact that VPNBook doesn’t store a lot of your personal data, it does not state whether or not it shares your personal data with third parties. This can be a potential issue, especially because VPNBook runs its
Expect recommendation
VPNBook didn’t leave us with much choice but to say that it is an average
VPNBook offers a standard set of features, except for major ones like a kill switch and leak protection. When it comes to their server network, it doesn’t offer a big one. It has servers in a small number of countries, making them unsuitable for geo-unblocking. The customer support was insufficient; you can only make contact through email support. VPNBook does have a no-logging policy, which is good, but it doesn’t say whether or not it shares your data with third parties.
All in all, VPNBook is an okay